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Standard Operating Procedure

How to Reset the Password to Your VinCENT Account. Agenda. Introduction. Resetting the Password. Additional Information. Quiz. Purpose. The purpose of this SOP is to provide details on how a user can reset their password for their VinCENT account..

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Standard Operating Procedure






Presentation on theme: "Standard Operating Procedure"— Presentation transcript:

Slide1

Standard Operating Procedure

How to Reset the Password to Your VinCENT AccountSlide2

Agenda

Introduction

Resetting the Password

Additional Information

QuizSlide3

PurposeThe purpose of this SOP is to provide details on how a user can reset their password for their VinCENT account.Slide4

ScopeThis SOP is applicable to all VinCENT system users that need to reset their password but have not been locked out of their account due to multiple unsuccessful login attempts.Slide5

General Requirements

The following requirements must be met.

The user must have a VinCENT user account.

The user's email address must be listed on that account. Slide6

Agenda

Introduction

Resetting the Password

Additional Information

QuizSlide7

Resetting the Password

Access the

URL

Click Forgot

?

Enter

Login

Click Send

Instructions

Message

Appears

Check Email and Click on

Link

Reset PasswordSlide8

Resetting the Password

Save

Recent Password

Message

Password Reset

Completed

Enter Login

Credentials

Login

Icon

Successful LoginSlide9

Resetting the Password Access the URL

First, the user would access their agency's URL to the VinCENT system.Slide10

Resetting the Password Click Forgot?

Click on Forgot? next to the password data field.Slide11

Resetting the Password Enter Login

Enter the Login for which the password will need reset.

**Please Note: The login for each user is typically the first initial of their first name and their full last name.

For Example: John Smith's login would be

jsmithSlide12

Resetting the Password Click Send Instructions

Click on the green Send Instructions icon.Slide13

Resetting the Password Message Appears

A message will appear notifying the user to check their email address that is listed on their user account.Slide14

Resetting the Password Check Email and Click on Link

The user would receive an email with a link to reset their password. The user would click on this link.

**Please Note: The link included in the email is only valid for 10 minutes. After that, the user would need to resend the instructions to reset the password. Slide15

Resetting the Password Reset Password

Type the new password that you wish to use in both the Password and Verify Password fields.

**Please Note: The password must consist of at least 7 characters including 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character. Slide16

Resetting the Password Save

Click the Save icon in the upper left hand corner of the User Options window.Slide17

Resetting the Password Recent Password Message

If the password set matches the most recently used password, they will be provided a message stating this and will be required to change it to something new.Slide18

Resetting the Password Password Reset Completed

Once the password has been changed successfully, the user will be taken back to the login page.Slide19

Resetting the Password Enter Login Credentials

Enter the login credentials in the Login and Password fields.Slide20

Resetting the Password Login Icon

Click the Login icon.Slide21

Resetting the Password Successful Login

The user will be successfully logged into the VinCENT system.Slide22

Agenda

Introduction

Resetting the Password

Additional Information

QuizSlide23

Contact Information

Direct questions about this document to: MEDsys Training DepartmentSlide24

Agenda

Introduction

Resetting the Password

Additional Information

QuizSlide25

Which of the following is a requirement in order for a user to have the capability of resetting their password?

A. Phone Number on User Account

B. Email on User Account

C. Fax Number on User Account

D. Email on Client File

The correct answer is B.Slide26

Which of the following is a requirement when creating a new password?

A. 1 Uppercase Letter

B. 1 Lowercase Letter

C. 1 Special Character

D. All of the Above

The correct answer is D.Slide27

What is the next step after entering the new password in the Password and Verify Password fields?

A. Click the Save Icon

B. Log In with New Credentials

C. Change Login

D. Verify the Email

The correct answer is A.Slide28

What is the first step to resetting a password?

A. Access the VinCENT URL

B. Click on Forgot?

C. Click on Forgot Password

D. Enter Login

The correct answer is A.