The Direction of Automation for

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The Direction of Automation for




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Presentations text content in The Direction of Automation for

Slide1

The Direction of Automation for NATS

Lisa AldridgeSenior Human Factors Specialist Human Factors Lead for AutomationNATS

22 May 2015

NATS

V2

Slide2

What Do We Mean By ‘Automation’?

A: the general move towards technology carrying out work, either instead of, or in support of humans?B: the reallocation of function from human to machine ?C: the new functions that assist people to do their work?D: the technology that carries out work, either instead of, or in support of humans?

Slide3

London, Heathrow

3

00.00.00

NATS protective marking here

Slide4

What Is Driving The Move Towards ‘Automation’?

Easier?

Cheaper?

Faster?

More Accurate?

More Reliable?

Less Stressful?

Social pressure?

Social normalisation?

Slide5

Swanwick Area Control Centre

Slide6

How Are NATS Approaching ‘Automation’?

“In

the ATM Target Concept it is recognised

that humans

(with

appropriate skills

and competences, duly authorised) will constitute

the core

of the future European ATM System’s operations.

However, to

accommodate the expected traffic increase, an advanced

level of

automation support for the humans will be required

.”

SESAR CONOPS

‘People Create Safety

NATS Safety Strategy

Slide7

Lessons From iFACTS

Engage

users

early and throughout the design process

Train controllers how

to

apply the tools, not

just

how to use the tools.

Validation

in

limited operational service,

Monitor in service for

adaptations to the control task

Slide8

1. Air Traffic Management is Unpredictable

So we need to keep controllers engaged

Slide9

2. People

are Accountable for the Safety of Air Traffic Management

Slide10

3. Air Traffic Management is Complex

Direct Aircraft on Final Approach

Knowledge & Experience

Turn Aircraft

Break off

Apply Speed Control

Aircraft Heading, Level,

Speed

Aircraft position

Aircraft Type

Approach Type

Airline

Pilot ResponsivenessWind ProfileVisibility at Aerodrome

Slide11

4. Automation Creates New Opportunities To Mislead And Confuse Controllers

Slide12

Red

Slide13

Green

Slide14

Blue

Slide15

Black

Slide16

Green

Slide17

Yellow

Slide18

Blue

Slide19

5. Controllers Can’t Work Well With Something They Don’t Understand

6. Designers and Maintainers of Automated Systems are Fallible Too.

7. Big

Data

Creates Big Opportunity for Data Input Error

.

Slide20

8. Humans are Naturally Bad at Monitoring.

I would put a picture here

but it may distract you.

Slide21

9. Automation

Will Fail At Some Point

.

Slide22

NATS Automation Themes

1. Accountability

2. Continuity

of Service

3. Error

Resilience

4. Allocation

of Function

5. Workload

6. Design

7.

Training

8. In

Service Monitoring

9. Balance

of Investment

Slide23

So What Is The Direction of Automation for NATS?

Slide24

Lisa Aldridge, Human Factors Specialist, NATSlisa.aldridge@nats.co.uk4000 Parkway, Whiteley,Fareham, HampshireUK PO15 7FLwww.nats.co.uk

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