Twitter RogerBurlton 2 Copyright Roger Burlton rogerburltonprocessrenewalcom Business Processes as Aligner of Capabilities Policy RulesFacilitiesEnabling TechnologySoftware ServicesIntent ID: 358525
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Roger T. Burlton Twitter: @RogerBurlton 2 Copyright Roger Burlton: rogerburlton@processrenewal.com Business Processes as Aligner of Capabilities: Policy & Rules:FacilitiesEnabling Technology:Software ServicesIntent & Strategy:BPM: the discipline that ongoing optimization of and their capabilities. 3 Copyright Roger Burlton: rogerburlton@processrenewal.com Includes the identification of units of work from opening event to closing eventInputs and outputs for units of work Flow within work unitsDependencies among unitsTiming of workInformationalThese can be documented or notThese are measurable 4 Copyright Roger Burlton: rogerburlton@processrenewal.com Includes the measures of value for the Units of measure by process hierarchy levelDependencies among work units being Current performance data Objectives of future performance (targets and Covers multiple measurement typesThese can be formal or informalThey are the basis for managed accountabilities (Organizational Structure and 5 Copyright Roger Burlton: rogerburlton@processrenewal.com created, consumed, updated and referenced in the business processes of the organization in process models and the information models and the segments of the hexagon.Needed (as process guides) to execute business Created by business processes to be used by other business processes 6 Copyright Roger Burlton: rogerburlton@processrenewal.com Defines the Raison dEtre for the business and the basis for traceabilityIncludes the strategic intent and 7 Copyright Roger Burlton: rogerburlton@processrenewal.com Specifically articulated rulesThese can be explicit or tacit, perceived or documented, in software or peoples headsenforcement or consequences (motivation 8 Copyright Roger Burlton: rogerburlton@processrenewal.com Informal reporting (eg matrix)Positional goals and objectivesIncentives for met and failed performance Implied or documented, public or private, objectively measurable or subjectiveobjectives (Business performance segment) 9 Copyright Roger Burlton: rogerburlton@processrenewal.com Includes the enabling human ability to perform Individual MotivationThese can be capability and capacity orientedThese should align to the process optimization 10 Copyright Roger Burlton: rogerburlton@processrenewal.com Includes the enabling impact from:Services (SOA)Personal devicesOther Hardware These can be highly coordinated through strong Enterprise Architectures or loosely managed in a highly localized manner 11 Copyright Roger Burlton: rogerburlton@processrenewal.com Includes the physical enabling capabilities:Physical plant and production facilitiesThese can be central or distributedThere may be a close tie to management of the work and reporting (Organization Structure