Presentation to Georgia WIC Breastfeeding Coordinators Presented by Angela Damon IBCLC Date June 2728 2017 List Coaching Strategies Model Coaching with three 3 Steps Counseling Identify the coach within ID: 699217
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Coaching Three (3) Step Counseling
Presentation to: Georgia WIC Breastfeeding Coordinators
Presented by: Angela Damon, IBCLC
Date: June 27-28, 2017Slide2
List Coaching StrategiesModel Coaching with three (3) Steps CounselingIdentify the coach within
Objectives
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Coaching Strategies
Coaching
is a conversation that involves:
Engagement and active listening Asking the right questions
Offering suggestionsSlide4
Ice BreakerSlide5
What Tools Are Needed To Make A Change?Slide6
Stages of Change
Pre-contemplation
Contemplation
PreparationAction
Maintenance
RelapseSlide7
Stages of Change Activity
Instructions:
Divide into 6 groups, standing next to one of the stages of change
DiscussWhat feelings, thoughts, or anxiety your peer counselors may experience at this particular stage when it comes to learning and using three (3) step counseling What you can do to support them at that stageSlide8
Change
Making change is difficult
and each step that a Peer Counselor makes
towards that change is SUCCESS!!Slide9
Attributes of a Coach
Take a minute to look at this short clip:
http://www.youtube.com/watch?v=UY75MQte4RU
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Catch Them Doing It RightSlide11
Strategies Used When Catching Them Doing It Right?
DiscussionSlide12
Strategies Used When Giving “How Abouts”?
DiscussionSlide13
Finding Your Shining StarYour Dull Star--Needs Additional Training
Your Dim Star--
Needs More Practice
Your Glistening Star--Meets Expectations Your Shining Star--Exceeds Expectations Slide14
Beginners MindRefers to having an attitude of openness, eagerness, and lack of preconceptions when studying a subject
When studying at an advanced level, think just as a beginner would in that subject
Embodies the highest emotional qualities; such as:
EnthusiasmCreativityZealOptimism Slide15
The Beginner MindAssumes nothingAccepts but doesn't pre-judge
Is free from disappointment and disillusion;
It simply waits for revelation of the next piece to the puzzle
Expects to be taught and to learn something it didn't know beforePlaces one squarely in the now moment with only relevant information It is straightforward and unclutteredSlide16
Rolling with ResistanceActivity/clip
http://www.youtube.com/watch?v=OFa2S1cPxsUSlide17
Rolling With Resistance (cont.) This is where you just want to validate what the Peer Counselor is telling you by letting them know you have heard their problem and understand their ambivalence:
http://www.youtube.com/watch?v=wU3bTkqHoXcSlide18
Rolling With Resistance (cont.)Avoid argumentsShow the person that you are actively and reflectively listening
Reframe, Summarize and Agree
Encourage the person to come up with possible solutions
Give the person space and time to absorb what has been discussedSlide19
ModelingCoaching and Three (3) Step Counseling
Ask Open-Ended Questions
Affirm Feelings
EducateSlide20
Observations/DiscussionsSlide21
General Questions How do you feel things are going? What has surprised you most about the job so far?
What do you wish you had known before you started the job?
What are some goals you would like to set for yourself?
What makes you look back on the day and feel it was worthwhile? What do you wish you could change about the job?How are you being supported in your job?
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Reflection of Counseling Encounters Of the moms you talked with last week, who stands out in your mind?
What went well? What are you most proud of?
What made you feel uncomfortable?
What solutions did you offer the mother?What other options do you feel might have helped?What are you seeing as some of the biggest obstacles of new moms?If you could have one wish, what would it be?
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Looking Ahead Where would you like to be in your own personal growth in a month? Six (6) months? A year? What training do you feel you would need to be able to achieve that?
What support can we give you?
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SummaryCoaching is key to a Peer Counselors’ SuccessModeling the Three (3) Step Counseling Technique will reinforce skillsEncourage Peers Counselors to:
Ask General Questions
Reflect on Counseling Encounters
Look Ahead24Slide25
The coach/team player relationship is an ongoing partnership that is dedicated to helping the team succeed as planned.
Remember, “Everybody needs a coach!”Slide26
What Questions Do You Have?
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Contact Information:
Angela Damon, IBCLC
Deputy Director, Program Operations and Nutrition ServicesAngela.damon@dph.ga.gov