Panasonic Cordless TPG600 Phone Agenda Welcome to EarthLinks instructional video on the Panasonic TPG600 cordless phone We will review Pairing the handset to the base Making an Outbound ID: 760750
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Slide1
Hosted Voice Product Training
Panasonic Cordless
TPG-600
Phone
Slide2Agenda
Welcome to EarthLink’s instructional video on the Panasonic TPG-600 cordless phone.
We will review:
Pairing the handset to the base
Making an Outbound
Call
Placing a call on Hold
Answering Multiple
Calls
“Blind” Transfer
Announced
” Transfer
Transfer – No Answer
Conference Call
Call
Park
Slide3Panasonic TPG – 600 Desk Phone
The Panasonic TPG 600 desk phone can be paired with up to eight (8) additional cordless handsets.All the handsets will have the same phone number (by default).When the number is called, all the handsets will ring simultaneously
Slide4Pairing Handset to Base
From the base, , press the “Handset Locator Button” on right hand side for 4 secondsStatus light will blink red Display on cordless handset, will read “Register Unit”From the cordless handset, press “OK” and hold for 4 secondsWait for registration to complete.When completed, you will see the correct date and time on the cordless handsetNote: To verify the phone number, press the “line” button on the bottom left of cordless handset
To pair the cordless handset to the
b
ase, please follow these steps
:
Slide5Making a Call from the Desk Phone
To make an outbound call from the desk phone,Dial the extension or 10 digit phone number of the person you wish to call.2. Press the “Speaker Phone” button or lift the handset
Slide6Making a Call from the Cordless Handset
To make an outbound call from the cordless handset,
1. Dial the extension or 10 digit phone number of the person you wish to call.2. Press the “Green” button
Slide7Hold / Resume from the Desk Phone
To Place the Caller on Hold from the desk phone:Press “Hold” buttonThe customer will hear music while on hold (if applicable)
To Resume with the Caller from the cordless handset:1. Press “Hold” a 2nd time.
Slide8Hold / Resume from the Cordless Handset
To Place the Caller on Hold from the cordless handset:Press “Hold” The customer will hear music while on hold (if applicable)To Resume with the Caller from the cordless handset:1. Press “Hold” a 2nd time.
Slide9Answering Multiple Incoming Calls from the Desk Phone
While talking to the 1st caller, you will hear a “call waiting beep” to indicate a second call is coming into the phone.
Press
“
Answer
”
When “
Answer
”
is pressed, the 1
st
call is automatically placed on hold & you are now connected to the 2
nd
incoming call
To go back to 1
st
caller
:
Press
the “
Line
” button
Press “
OK
”
If you disconnect with the 2
nd
caller
, press the “Hold” button to resume with the 1
st
caller
Slide10Answering Multiple Incoming Calls from the Cordless Handset
While talking to the 1st caller, you will hear a “call waiting beep” to indicate a second call is coming into the phone.
Press
“
Answer
”
When “
Answer
”
is pressed, the 1
st
call is automatically placed on hold & you are now connected to the 2
nd
incoming call
To go back to 1
st
caller
:
Press
the “
Line
” button
Press “
OK
”
If you disconnect with the 2
nd
caller
, press the “Hold” button to resume with the 1
st
caller
Slide11There are
two
types of transfers to choose from:
Blind Transfer
–
Incoming call is not announced.
Announced Transfer
– Incoming call is announced.
Slide12Blind Transfer from the Desk Phone
To complete a “Blind” transfer from the Desk Phone
:
Press the “
Blind
” button. This will place the customer on hold automatically
Enter the internal extension or 10 digit phone number you wish to transfer to then
Press the “
Call
” button to complete the transfer.
Note
:
If this option is chosen, you loose the ability to reconnect with the original caller
Slide13Blind Transfer from the Cordless Handset
To complete a “Blind” transfer from the cordless handset
:
Press the “
Blind
” button. This will place the customer on hold automatically
Enter the internal extension or 10 digit phone number you wish to transfer to then
Press the “
Call
” button to complete the transfer.
Note
:
If this option is chosen, you loose the ability to reconnect with the original caller
Slide14Announced Transfer from the Desk Phone
To complete an “Announced” transfer from the desk phone
:
Press the “
Transfer
” button. This will place the customer on hold automatically
Enter the internal extension or 10 digit phone number you wish to transfer to
Press “
Call
” soft key
When the other party answers, announce the call
If they wish to accept the transfer, press the “
Transfer
” button to complete the transfer.
Once you press the “
Transfer
” button, the call is instantly transferred to the other phone. The caller is live on the other phone.
Slide15Announced Transfer from the Cordless Handset
To complete an “Announced” transfer from the cordless handset
:
Press the “
Transfer
” button. This will place the customer on hold automatically
Enter the internal extension or 10 digit phone number you wish to transfer to
Press “
Call
” soft key
When the other party answers, announce the call
If they wish to accept the transfer, press the “
Transfer
” button to complete the transfer.
Once you press the “
Transfer
” button, the call is instantly transferred to the other phone. The caller is live on the other phone.
Slide16What if the Caller Doesn’t Answer or Can’t Take the Call?
If the caller doesn’t answer or can’t take the transferred call, from the desk phone
:
Press the “
Cancel
” twice to end the transfer process.
You now have the option to:
Take a message.
Transfer the call to another party.
Slide17What if the Caller Doesn’t Answer or Can’t Take the Call?
If the caller doesn’t answer or can’t take the transferred call, from the cordless handset:Press the “Cancel” twice to end the transfer process.You now have the option to:Take a message.Transfer the call to another party.
Slide18Conference Call from the Desk Phone
Conference calls are limited to a maximum of 3 participants (yourself and two other callers)After Speaking with the 1st Party
Press “Conf” buttonThe 1st caller is automatically placed on holdDial the number of the 2nd party you wish to conference with thenPress “Call” soft keyWhen other party answers,Press “Conf” (soft key) or button a 2nd time
The Conference call is now initiated. All 3 parties are connected.
Slide19Conference Call from the Cordless Handset
Conference calls are limited to a maximum of 3 participants (yourself and two other callers)After Speaking with the 1st Party
Press “Func” buttonArrow down to option 5 - “Conference”Press “OK” The 1st caller is automatically placed on holdDial the number of the 2nd party you wish to conference with thenPress “Call” soft keyWhen other party answers,Press “Conf” (soft key)
The Conference call is now initiated. All 3 parties are connected.
Slide20Call Park from the Desk Phone
Press the “Transfer” button Dial *13 Press “Call” soft keyListen for the orbit (queue) number Press the “Transfer” button a 2nd time
To Retrieve a Parked Call:
Dial *14 and the orbit (place holder) number that you were told by the person who parked the call.Press “Call” soft keyYou will now be live with the person that was “Parked”
For example to retrieve a call parked on orbit 1, you should dial *141
Call park
is very similar to hold. The difference for EarthLink is, when hold is pressed, it is on hold only on the handset where hold was pressed. Call park gives you the ability to “park” (virtual hold) a call on
an Orbit” (a place holder) and
pick up the call at another handset
using that “orbit” or place holder. To use this function,
Slide21Call Park from the Cordless Handset
To Retrieve a Parked Call:
Dial *14 and the orbit (place holder) number that you were told by the person who parked the call.Press “Green” buttonYou will now be live with the person that was “Parked”
For example to retrieve a call parked on orbit 1, you should dial *141
Press the
“
Transfer
” button
Dial
*13
Press “
Call
” soft key
Listen for the orbit (queue) number
Press the “
Transfer
” button a 2
nd
time
Slide22Thank you for attending this training module.
For
any questions or additional help, Contact our Customer Care Specialists @
1-855-352-2731