/
NHS 111 Islington CCG  Patient Participation Group NHS 111 Islington CCG  Patient Participation Group

NHS 111 Islington CCG Patient Participation Group - PowerPoint Presentation

liane-varnes
liane-varnes . @liane-varnes
Follow
372 views
Uploaded On 2018-02-28

NHS 111 Islington CCG Patient Participation Group - PPT Presentation

20 June 2013 About the service NHS 111 is a new nonemergency telephone service when people need medical help or advice but it isnt a 999 emergency Replaces NHS Direct as the single number to call for urgent care ID: 639163

111 nhs call service nhs 111 service call calls local care locally urgent emergency residents services advice training london

Share:

Link:

Embed:

Download Presentation from below link

Download Presentation The PPT/PDF document "NHS 111 Islington CCG Patient Participa..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.


Presentation Transcript

Slide1

NHS 111

Islington CCG

Patient Participation Group

20 June 2013Slide2

About the service

NHS 111 is a new

non-emergency telephone

service when people

need medical help or advice, but it isn’t a 999 emergency

Replaces

NHS Direct as the single number to call for urgent care

advice

Staffed

by a team of fully trained advisers, supported by experienced

clinicians

NHS 111 gives

healthcare advice and

directs patients

to the right local service

e.g.

a local GP, another doctor, urgent care centre, community nurses, emergency dentist

or

late-opening

pharmacy

If it is an emergency, an ambulance is despatched immediately without the need for any further

assessment

NHS 111 is staffed around the clock, 365 days a year. Calls from landlines and mobile phones are

freeSlide3

When to call NHS 111

Residents should call NHS 111 if:

they

think they may need urgent care and their GP surgery is closed

they don't think it can wait for an appointment with their GP, or

they don't know who to call for medical help

.

If someone

has a

life threatening condition (i.e. serious injury, heart attack, stroke) it is important to call 999 immediately

For less urgent health needs, residents should still contact their GP, local pharmacist or dentist.Slide4

Launch of NHS 111

Service launched

on

12 March 2013 following a ‘soft launch’ in February which allowed calls to build up gradually

Service is provided by London Central & West Unscheduled Care Collaborative (LCW

) -

an established provider of unscheduled care in the inner North West

London Local service developed jointly with CCGs and GPs. Extensive engagement with stakeholders in the 18 months prior to launchCall operators undergo extensive and continuous training – 3 weeks’ pathway training plus additional training. Ongoing call coaching is provided as part of their induction and all undergo formal assessment by an accredited trainer. Slide5

How 111 is performing locally

NHS 111 is

providing a good service for local residents and performance is continuing to improve

.

There are around

400

calls per

day to NHS 111 from residents across Islington, Camden Barnet, Enfield and Haringey. Latest data shows that around 93% of these calls are answered within 60 seconds. On average, ambulances are dispatched for 10% of calls (a good indicator of service quality) and only 2% of calls are ‘abandoned’ where a caller hangs up before speaking to an operator.All NHS 111 services experienced an increase demand following the switchover from NHS Direct’s 0845 service,

however challenges

are more pronounced outside of London which has attracted media attention

.LCW and commissioners are closely monitoring performance of NHS 111 services locally.Slide6

Have you used NHS 111 locally?

We are keen to hear

about your

experience of NHS 111

services locally.

Patients

can give their views by telephoning 111 or via email:

LCW111@nhs.net