Preview Copy Standard Ensure that all VIPSP are welcomed cordially while they checkin by ensuring the following Eye contact smile and correct posture maintained Greet guests by using their name whenever possible ID: 760637
Download Presentation The PPT/PDF document "Learn about V.I.P . Guest Check In Proce..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Learn about V.I.P. Guest Check In Procedures
Preview Copy
Slide2Standard
Ensure that all VIP/SP are welcomed cordially while they check-in by ensuring the following:
Eye contact, smile and correct posture maintained.
Greet guests by using their name (whenever possible).
Communicate a warm, professional and courteous image to guest.
Slide3Procedures
Inspect V.I.P. reservations every hour and notify the Duty Manager if there is any changes or updates.
Inform front desk staff and the Duty Manager to contact you upon VIP/SP check in.
Inform Housekeeping about the VIP/SP arrival.
Slide4Procedures
Continued…
Warmly welcome and escort the VIP/SP by following step:
Introduce yourself and complete the registration.
Inform the Concierge about the room number to keep the luggage to the room.
Personally escort the guest to room identifying the facilities and hours of operation.
Make sure that guest is satisfied before departure.
Ask guest to contact yourself directly if assistance is required during stay with business card presented.