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Cloud  Computing 				 salesforce.com Cloud  Computing 				 salesforce.com

Cloud Computing salesforce.com - PowerPoint Presentation

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Cloud Computing salesforce.com - PPT Presentation

Salesforce Class2 wwwgoonlinetrainingweeblycom What we know now Cloud Computing Overview Services provided with in Cloud What is SoftwareasaService SaaS What is PlatformasaService ID: 782262

data environments sandbox salesforce environments data salesforce sandbox production developer edition testing copy storage cloud metadata service sandboxes force

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Slide1

Cloud Computing salesforce.com

Salesforce Class-2

www.goonlinetraining.weebly.com

Slide2

What we know now!Cloud Computing - Overview

Services provided with in Cloud

What is Software-as-a-Service (

SaaS

)?

What is Platform-as-a-Service (

PaaS

)?

What is Infrastructure-as-a-Service (IaaS)?

Types of Clouds

Public

Private

Hybrid

Community

Slide3

Introduction to CRM

Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.

Slide4

CRM Terminology and Process Diagram

Slide5

CRM Cycle

Slide6

Salesforce.comSalesforce.com is a cloud computing and social enterprise software-as-a-service (

SaaS) provider based in San Francisco. It was founded in March 1999, in part by former Oracle executive Marc

Benioff

.

Of its cloud platforms and applications, the company is best known for its Salesforce customer relationship management (CRM) product, which is composed of Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Chatter and Work.com.

Slide7

About SalesforceSales Cloud manages contact information and integrates social media and real-time customer collaboration through Chatter.

Service

Cloud provides companies with a call

center

-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important

.

Force.com, the company's platform-as-a-service (

PaaS

) product, allows software developers to create Salesforce.com add-on applications

..

Applications

are built using Apex (a proprietary Java-like programming language for Force.com) and

Visualforce

(an XML-like syntax for building user interfaces in HTML or Flex

).

Slide8

Salesforce.com & Force.com Force.com is a platform where you can develop your own application

.

Salesforce.com is Sales(CRM) and Service applications which were developed and running on the Force.com Platform.

Simply

you can identify Forc.com is where you can access and customize your

datamodel

,

bussiness

logic and

UserInterface

. But in case of salesforce.com you can access the sales(CRM) Application with all the developed data model, Business logic and

UserInterface

.

Slide9

Environment/ Organization In Force.com terminology, environments and organizations are synonyms

.Broadly

speaking, there are three types of environments:

Production

Environments

- Salesforce.com environments that have active paying users accessing business critical data

Development

Environments

- Salesforce.com environments where you can extend, integrate and develop on Force.com without affecting your production environments

Test

Environments

- These can be Production or Development Environments specifically used for testing application functionality before deploying to production or releasing to

customers

Slide10

What are Sandboxes?

Salesforce gives you the ability to create multiple copies of your organization in separate environments for a variety of purposes, such as testing and training, without compromising the data and applications in your Salesforce production organization.

These

copies are called sandboxes and are nearly identical to your Salesforce production organization.

There are 3 types of sandboxes namely

Developer

Sandbox,

Partial Copy Sandbox,

Full

Sandbox

.

Slide11

Developer sandbox -Sandbox Types

Developer

sandboxes are intended for coding and testing. These environments include a copy of your production organization’s metadata, or Setup data

.

Refresh Interval - 1 day Storage

Limits200

MB of data

storage and 200

MB of file storage

Data

Copy - Metadata only

Developer

sandbox environments are intended for coding and testing by a single developer. Multiple users can log in to and share a single Developer sandbox, but the primary purpose of a Developer sandbox is to provide an environment in which changes under active development can be isolated until those changes are ready to be shared.

Slide12

Developer Pro Sandbox

Developer Pro sandboxes are intended for coding and testing. These environments include a copy of your production organization’s metadata, or Setup data. Developer Pro sandbox can host larger and more complete data sets, so you can use it for additional tasks such as data load and integration testing and user training.

Refresh Interval - 1 day

Storage Limits -1

GB of data

storage and 1

GB of file storage

Data

Copy - Metadata only

Developer

Pro sandbox environments provide the same functionality as Developer sandboxes do, with increased file and data storage.

Slide13

Partial Copy SandboxPartial

Copy sandboxes are intended to be used as testing environments. These environments can be used for quality assurance tasks such as user acceptance testing, integration testing, and training. These environments include a copy of your production organization’s metadata, or Setup data, and a subset of your production data as defined by a sandbox template

.

Refresh Interval - 5 days

Storage Limits - 5

GB of data

storage and 5

GB of file storage

Data

Copy - All

metadata and sample of object

dataSandbox

Partial

Copy sandbox environments include all of your organization’s metadata and a sample of your production organization’s data that you define by using a sandbox template. 

Slide14

Full Sandbox Types of SandboxFull

sandboxes are intended to be used as testing environments. These environments are the only ones that can support full performance testing, load testing, and staging in addition to the tasks that you use other sandboxes for. These environments are a replica of your production organization, including all data—for example, object records and attachments—and

metadata.

Refresh Interval - 29 days

Storage Limits - Same

as production

organization

Data Copy - All

metadata and

data Sandbox

Full

sandbox environments are a replica of your entire production organization and all its data, including standard and custom object records, documents, attachments, code, settings, and so on.

Slide15

What are Salesforce Editions?Any

company implementing Salesforce for the first time or getting migrated to Salesforce CRM should choose the type of Salesforce edition based on their type of business. A set of Salesforce features wrapped together is what we call Editions. Salesforce provides 7 types of editions namely

Personal Edition, Contact Manager, Group Edition, Professional Edition, Enterprise Edition, Unlimited Edition and Developer Edition

.

It

is important to note that each environment has a license. This license is used to describe the type of environment. There are 4 production licenses: Group Edition, Professional Edition, Enterprise Edition and Unlimited Edition. Environment licenses can change, but they can only go up in edition, not down.

Slide16

Question! Thank Youwww.goonlinetraining.com