Coaching Workshop A good coach will make the players see what they can be rather than - PowerPoint Presentation

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Coaching Workshop

A good coach will make the players see what they can be rather than what they are.

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Ara Parseghian

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Objectives

State how team members’ knowledge, skills, and attitudes are developedDescribe the characteristics of an effective coachAssess coaching strengths and areas for improvement

Identify the results of good coachingDemonstrate and evaluate coaching competenciesDescribe how to implement a coaching strategySlide3

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Knowledge, Skills, and Attitudes (KSAs)

Team member KSAs are developed through—

A clear understanding of team members’ roles Clearly defined tasks and responsibilities A high level of commitment and a firm belief in accomplishment of the task/responsibilityA good understanding of the culture and norms Slide4

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The Role of Each Team Member is to….

Apply specific teamwork skills to accomplish and fulfill the responsibilities and tasks

Communicate pertinent information to teammates and the resident/family efficiently and effectivelyDemonstrate desired behaviors and skillsPossess the attitudes necessary to develop mutual trust and team orientationRequest clarification or additional information as neededMake adjustments to behaviors based on feedbackSlide5

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CoachingProviding guidance, feedback, and direction to ensure successful performance Slide6

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The Role of the Coach is to….

Establish and clarify goals of the sessionDevelop a plan to accomplish the tasks and responsibilitiesEnsure team members have a clear definition and understanding of their roles and responsibilities

Align expectations with members of the teamAdvise, instruct, and demonstrate desired teamwork behaviors and skillsEncourage and provide feedback for improvementAcknowledge and reinforce desired behaviors when observedSlide7

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Characteristics of an Effective Coach

CompetenceInfluence

Interpersonal StyleEffective FeedbackSlide8

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Coaching Competencies

Communication

Communicating InstructionsProviding FeedbackListening for UnderstandingPerformance ImprovementSetting Performance Goals

Rewarding Improvement

Dealing

With

Failure

Assessing Strengths and

Weaknesses

Relationships

Building Rapport and Trust

Motivating Others

Working

With Personal

Issues

Confronting Difficult Situations

Execution

Responding to Requests

Following ThroughSlide9

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The Coach as Motivator

Help team members see the bridge between:What they value and desire and…The task or role for which they are responsible

Provide specific, timely observations of performance and effectivenessEncourage belief in team members’ abilities to succeedValidate current levels of accomplishment while advocating greater achievementIdentify potential challenges, pitfalls, and unforeseen consequencesSlide10

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Coaches Provide Feedback that is….

Descriptive and nonevaluative Meant to improve skills by making team members aware of what was right or wrong about their task performance

Considered a development tool used to enhance task performanceTwo way, that is, it allows team members the opportunity to interact and ask questionsSlide11

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Feedback Should Be….

Well Intentioned:Feedback gives information, not advice

Effective feedback is meant to help the recipient—it is a giftIt should not be used to “get something off of your chest”Feedback will not fix what you believe is wrong with another personNonjudgmental:Do not use terms like “good” or “bad”

The goal of feedback is to help someone understand and accept the effects of his or her behavior on others

The team member’s decision to change behavior is not part of the feedback processSlide12

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Exercise: Coaching Self-Assessment

Complete a coaching self-assessment form to identify coaching strengths and areas for improvement.Slide13

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Coaching Tips

Do…..Actively monitor and assess team performanceEstablish performance goals and expectations

Acknowledge desired teamwork behaviors and skills through feedbackCoach by example; be a good mentorDo not…..Coach from a distanceCoach only to problem solveLecture instead of coachSlide14

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The Results of Good Coaching Are…

Defined and understood goalsAligned expectations between the team leader and team members

Transfer of knowledge on a “just-in-time” basisIncreased individual motivation and moraleA more adaptive and reactive teamImproved team performance and safer resident careSlide15

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Exercise: Coaching

Split into groups of threeReview the scenarios and Coaching Feedback Form (CFF)

Each participant takes a turn playing the coach, team member, and observerThe coach provides feedback to the team member in the scenarioThe team member role plays the scenarioThe observer completes the CFF and then shares with the groupsSlide16

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Exercise: CoachingSlide17

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How To Implement a Coaching Strategy

Present coaching concept to leadership Select coaches based on the characteristics and competencies of an effective coach

Conduct a session on coaching for the appointed coachesMatch coaches with team members Leverage current performance tools or create new tools to help coaches sustain a coaching environment Slide18

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Teamwork Actions

Perform as a leader and a coach of other team membersProvide well-intentioned, nonjudgmental feedbackAnalyze results of your coaching to look for ways to continually improve team performance

Ensure team members are performing their roles as appropriateImplement a coaching strategy