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Understanding community education and engagement Understanding community education and engagement

Understanding community education and engagement - PowerPoint Presentation

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Understanding community education and engagement - PPT Presentation

FACTSHEET 4 Food and Garden Organics Best Practice Collection Manual Approaches to Communications Information Giving announcing your intent eg a brochure or leaflet in the mail outlining the ID: 595401

information service collection communications service information communications collection organics scheme householders education launch program evaluation manual monitoring garden food

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Slide1

Understanding community education and engagement

FACTSHEET 4

Food and Garden Organics

Best Practice Collection ManualSlide2

Approaches to Communications

Information Giving

– announcing your intent, e.g. a

brochure or leaflet in the mail

outlining the

benefits

of

a food and garden collection scheme.

Information Gathering

- a market

research form of

engagement

,

e.g. engaging individuals via interviews

or

questionnaires.

Consultation

- seeking

of views on a prepared proposal, system or plan. There is an intention to listen to responses and

for

amendments to

be

made

.Slide3

New Service Introduction

Pre-launch communications

Information when the service is rolled out

A monitoring and evaluation program

On-going education and communications to householders throughout the life of the collection service.Slide4

Pre-launch communications

Before the scheme:

Provide householders

with information about the new service.

Methods include: information

leaflet, advert or notice informing residents that a new service is being

introduced.

Messages include:

w

hy

the new service is required (the ‘need’)

what

the new service

is, including

types

of organics householders will be able to recycle

when

it will be introduced

who

to contact with queries (for example the number for a helpline, and a website address).Slide5

Information when the service is rolled out

Scheme launch: produce

communications materials to support the launch of the

service, e.g. a

‘service leaflet’

outlining:

how to participate, i.e. dates and frequency of collection, container use etc.

types

of organics

to recycle

who

to contact

with any queries

practical

advice on how to make the most of the system and deal with any potential problems.Slide6

Monitoring and evaluation program

Monitoring

and evaluation program should be considered

before scheme inception to:

establish

a baseline from which outcomes from the scheme can be measured.

identify

the effectiveness of the communication methods used. Slide7

On-going education and communications

It

is

essential

to continue education and communications to householders over regular intervals throughout the life of the organics collection service

.Slide8

NB:

Information in this presentation is taken from the

Food and Garden Organics Best Practice Collection Manual

(2012) published by the Department of Sustainability, Environment, Water, Population and Communities. The full document is available on the department’s website

www.environment.gov.au/wastepolicy/publications/organics-collection-manual