Ingersoll Rand Zendesk Support SSO for Agents Introductory Guide Introduction Whats happening Ingersoll Rand is implementing Single Sign On SSO for Zendesk Why this matters to you Your login experience with Zendesk will be changing ID: 760642
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Implementation Date: 14 December 2018
Ingersoll Rand Zendesk Support
SSO for Agents
Introductory Guide
Slide2Introduction
What’s happening?
Ingersoll Rand is implementing Single Sign On (SSO) for Zendesk
Why this matters to you?
Your login experience with Zendesk will be changing
You will now log in to Zendesk using your User ID, and Computer Password
When will this change be made?
Before most CX Staff arrives to work on
17
December 2018
Slide3Ingersoll Rand Zendesk Support
SSO for Agents
Signing in to Zendesk
Slide4Your new login experience
Admins & Agents will have multiple options for logging in
1. From the Help Center
2. From the Agent Login URL
3. From
https://signin.irco.com
4.
SSO
Bypass
You will now log in to Zendesk using your User ID, and Computer Password
Slide5Your new login experienceOption 1: (From the Help Center)
Select “I am an Agent”You will be directed to the new Admin/Agent login pageUse your User ID, and Computer Password to sign in
Slide6Your new login experienceOption 2: (From the Agent Login URL)
Go to https://ircx.zendesk.com/agent You will be directed to the new Admin/Agent login pageUse your User ID, and Computer Password to sign in
Slide7Your new login experienceOption 3: (From SignIn.irco.com)
1. Go to
https://signin.irco.com
2. Enter your login information
3. Select “Apps Launchpad”
4. Select “Zendesk – FMT”
Slide8If
SSO fails, you can still use passwordOption 4: (ircx...com/access/normal)
Report the service interruption to the contacts list (slide 10)Go to https://ircx.zendesk.com/access/normalIf you remember your password – use it – if not – you’ll need to create new
Slide9Ingersoll Rand Zendesk Support
SSO for Agents
Who to Contact with Questions
Slide10Contacts List
James Ripley,
james.ripley@irco.com
Any questions related to your Zendesk account
General “How To” questions for SSO
Sandra Fuchs,
Sandra.Fuchs@irco.com
Account is locked when trying to sign in
Any additional issues preventing you from signing in
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