iOS vs Android Using the Gmail App. - PowerPoint Presentation

Slide1

iOS vs Android

Using the Gmail App.

Slide2

Brief History of iOS and Android

iOS came before Android (2007 vs 2008)

Android targets consumers and app developers

Many choices for Android phones - larger market share

85.0% vs 14.7% (Q1 2017)

User experience index higher for iOS 7 vs Samsung

73.25 vs 57.25 (2013)

Slide3

iOS and Android - Student Preferences

Bowen and Pistilli (2012)

Slight edge for Android (43%, iOS - 40%) - many devices

Next purchase will be iOS (49%, Android - 1/3)

Slide4

Multiplatform Apps

Barea, Ferre, & Villarroel, 2013 - interaction design

Whatsapp and Skype - different across iOS/Android

Platform dependent - good for users, difficult for developer

Differences - navigation, settings and preferences

Gmail - Adapted cross platform (similar, follows platform conventions)

Slide5

Factors affecting Usability Rating

Study by Lee, Lee, Moon, & Park, 2012

The design of the product matters - simplicity

User’s usability ratings can be affected by their loyalty to the brand

Slide6

Research Goal and Hypothesis

Goal: To see what effect the operating system has on usability rating.

Hypothesis:

iOS will score higher in usability rating compared to Android regardless of task time.

Slide7

Users/Participants

College students

iOS/Android users

Ideally 20-30 participants

Slide8

Method

Task Analysis:

Users perform tasks to achieve goal(s)

Describe and break down task/task goals

Analyze demands on user

Conclusions, deductions, hypotheses, recommendations

Cognitive Task Analysis - GOMS

Slide9

Method

Performed task analysis on iOS/Android Gmail app tasks

Used CPM-GOMS

Slide10

GOMS

GOMS Model - predicts and models user behavior

Goals

Operators

Methods

Selection rules

CPM-GOMS - variation

Slide11

Methods

CPM-GOMS

Dividing each task - cognition, perception, and motor

Time

SUS - System Usability Scale

10 question survey measured with a likert scale

Slide12

Applying GOMS to Task

Goal: Archiving by sliding across email

Locate/see email (operator)

Slide across email with finger (operator and method)

See the “Message archived” popup (operator)

Prefer sliding across email because it is quick (selection rules)

Slide13

Phone Model and App Version

iOS: iPhone 6s version 11.3.1

Gmail app version 5.0.180603

Android: Moto G First Generation version 5.1

Gmail app version 8.5.20.198487710.release

Slide14

Tasks

Delete an email from inbox

Forward an email from inbox

Attaching a photo to email

Compose an email but not send it

Archiving an email from inbox

Slide15

Starting Screen

Android

iOS

Slide16

Deleting an email

Slide17

Deleting an Email (iOS)

OR

Either tap on the sender icon or press down on email

Open up email by tapping on it, then tap the trashcan icon

1

2

Slide18

Deleting an Email (iOS) - End Screen

“1 moved to Trash” message will appear at bottom of inbox. Do not tap “undo” - will undo action

Slide19

Deleting an Email (Android) - Method 1(a, b)

Hold down email until UI turns grey

Or can tap sender icon to select email immediately

Tap trash can icon

1a

1b

Slide20

Deleting an Email (Android) - Method 2

If email is opened (via tapping), tap trash can icon

Slide21

Deleting an Email (Android) - End screen

“1 deleted” message will appear at bottom of inbox. Do not tap “undo” - will undo action

Slide22

2. Forward an email

Slide23

Forward an email (iOS)

OR

1

2

Tap on the forward button on the bottom of the email

Tap on the three dot icon then tap on the forward option.

Slide24

Forward an email (iOS)

Once email is opened, type in

recipient

and press send.

“Sent” message popup. Do not tap undo - will undo action

Slide25

Forward an Email (Android) - Methods 1 & 2

Tap the vertical three dots

Tap the “forward” icon

Slide26

Forward an Email (Android)

Type a recipient

Tap “send” icon

“Sending message...” popup

Slide27

3. Attaching photo

Slide28

Attaching photo (iOS)

Participant may select photo that appears in the short cut or tap on the arrow for more photo options

Tap on the paperclip icon

Slide29

Attaching photo (iOS)

Slide30

Attaching photo (Android)

Slide31

Attaching photo (Android) - from images

Slide32

Attaching photo (Android) - from gallery

Slide33

Attaching photo (Android) - from photos

Slide34

Attaching photo (Android) - end screen

Slide35

4. Compose an email

Slide36

Compose an email (iOS)

Tap on the pencil icon

Slide37

Compose an email (iOS)

Type in the recipient’s email

Slide38

Compose an email (iOS)

Type in the subject

Slide39

Compose an email (iOS)

Type in a message

Slide40

Compose an email (Android)

Tap red pencil icon

Slide41

Compose an email (Android)

Type in a recipient

Slide42

Compose an email (Android)

Type in a subject

Slide43

Compose an email (Android)

Type in a message

Slide44

5. Archiving an email from inbox

Slide45

Archiving an email (iOS) - Method 1

OR

Slide

across email to the left/right to archive

Slide46

Archiving an email (iOS) - Methods 2 and 3

OR

Either tap on the sender icon or press down on email, then tap on the archive button

1

2

Open specific email then tap on the archive button

Slide47

Archiving an email (iOS) - End screen

“Message archived” popup. Do not tap “undo” on popup - action will be undone

Slide48

Archiving an email (Android) - Method 1

Slide across an email to the left/right to archive

OR

Slide49

Archiving email (Android) - Method 2a + b

Hold down email until UI turns grey

Or can tap sender icon to select email immediately

Tap archive icon

Slide50

Archiving an email (Android) - Alternative

Can tap on email to open it and then tap on archive icon

Slide51

Archiving an email (Android) - End screen

“1 archived” popup.

Do not tap “undo” on popup - action will be undone

Slide52

Timetable

Time (min)

Activity

0

User enters lab

5

User is given consent form

10

Practice round to be familiar with phone

15

User is given instructions on the following tasks that he/she has to complete

20

User is

completing

tasks

25

User is completing tasks

30

User is given the SUS survey and demographics survey to complete

35

User is given the debriefing form

Slide53

Method of Collecting Data

Think aloud will be used

Time the tasks

Checklist