Problem Possible Reason Solution 1 Difficulty with closing the lid Sealing ring not installed properly Position the sealing ring well Float valve in the poppedup position Slightly press the float ID: 820897
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Trouble Shooting ProblemPossible Re
Trouble Shooting ProblemPossible ReasonSolution1Difficulty with closing the lidSealing ring not installedproperlyPosition the sealing ring wellFloat valve in the popped-up positionSlightly press the float valve downward2Difficulty with opening the lidPressure inside the cookerPosition the steam releasehandle to the ventingposition to release theinternal pressure. Open thelid after the pressure iscompletely releasedFloat valve stuck at thePress the float valve lightlywith a pen or long utensil3Steam leaks from the sideof the lidNo sealing ringInstall the sealing ringSealing ring damagedReplace the sealing ringFood debris attached to thesealing ringClean the sealing ringLid not closed properlyOpen then close the lidagain4Steam leaks from floatvalve for over 2 minutesFood debris on the floatvalve silicone sealClean the float valve siliconesealFloat valve silicone ringworn- outReplace the float valvesilicone ring5Float valve unable to riseToo little food or water ininner potAdd water according to the recipeFloat valve obstructed bythe lid locking pinClose the lid completely, see “Getting Started” section6Steam comes out fromthe steam release valve non-stopSteam release valve not insealing positionTurn the steam releasehandle to the sealingPressure control failsContact support7Display flashes “Lid”Lid is not in the correctposition for the selectedprogramClose the lid for pressurecooking or open the lid for sautéing8Display remains blank afterconnecting the power cordBad power connection or no powerInspect the power cord toensure a good connection,check if the power outlet is activeCooker’s electrical fuse hasblownContact support9All LEDs flash with a code appearing on screen and the warning beep is ON
C1Faulty temperature sensorContact sup
C1Faulty temperature sensorContact supportC2Faulty temperature sensorContact supportC5Temperature is too highbecause inner pot is notplaced into the cooker baseInsert the inner potproperlyTemperature is too highbecause there is no water ininner potPut food and water in theinner potProblemPossible ReasonSolutionC6Faulty pressure sensorContact supportC6HFaulty HIGH pressure sensorC6LFaulty LOW pressure sensor10Rice is half cooked or toohardToo little waterAdjust dry rice and waterratio according to recipeLid opened too earlyAfter cooking cyclecompletes, leave the lid onfor 5 more minutes11Rice is too softToo much waterAdjust dry rice and waterratio according to recipe12The cooker beeps 5 timesand displays the message“burn” after the cookingprogram started.Indication of overheating.The cooker has reduced theheating temperature, andmay not reach cookingpressureStarch deposits at thebottom of the inner potmight have clogged heatdissipation. Stop the cooker and inspect the bottom ofthe inner pot13Occasional ticking or lightcracking soundThe sound of power switching and expanding pressure board when changing temperatureThis is normalBottom of the inner pot iswetWipe bottom of the innerpot dry before cookingIf you experience any problems with the cooker, need technical assistance or product return information, please contact the Instant Pot support team using the methods below:• Create a support ticket: www.InstantPot.com/support/• Email: support@instantpot.com• Call 1-800-828-7280 for the customer care team.You can also find tips, videos and FAQs on www.InstantPot.com/faq/The issues in the following tables do not always indicate a faulty cooker. Please examine the cooker carefully before contacting the support for repair.