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1 Christophe
1 Christophe

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Gavrel Shopping Consultancy November 2014 2013 Amadeus IT Group SA 265ced1609a17cf1a5979880a2ad364653895ae8 Fare families 2014 Amadeus IT Group SA A set of Fare Conditions Changeability Refundability ID: 540044 Download Presentation

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Presentation on theme: "1 Christophe"— Presentation transcript

Slide1

1

Christophe

Gavrel

Shopping Consultancy

November 2014

© 2013 Amadeus IT Group SA

265ced1609a17cf1a5979880a2ad364653895ae8

Fare familiesSlide2

© 2014 Amadeus IT Group SA

A set of Fare Conditions (Changeability / Refundability)

A set of services and options (baggage, meal, seat, lounge…)

Brand Name

A group of

fares sharingWhat is a Fare Family?Fare Family Designed under airline traveler segmentationBy adopting fare families, airlines believe they can better sell to travellers products that are more customised and aligned to their needsSlide3

examplesFare Families© 2014 Amadeus IT Group SASlide4

4

Agent fare families

OTA defines its own fare families with criteria in MPTB inputAirline fare familiesNo fare family criteria are passed in inputFare families as defined by the airlines are provided in output

Two different ways of working with Fare Families Slide5

5

Travelboard page

Search page

How does MP Agent Fare Families work?Slide6

6

Calendar page

How does MP Agent Fare Families work?

CalendarSlide7

7

Cabin

F, C, Y, W, MCombination means OR.Type of FareRP, RUCombination means OR.Price characteristicsAP, NAP (Advance Purchase)

RF, NRF (Refundability)PE, NPE (Penalties)

R, NR (Restriction on dates or on previous characteristics)Combination means AND.Corporate faresCORP, NONCORPA fare family will (or will not) contain Corporate fares.Publishing CarrierA list of up to 10.Combination means OR.Prime Booking CodeA list of up to 10.Combination means OR.Fare Basis (pattern)A list of up to 10.Combination means OR.

Criteria Agent Fare Families Slide8

Example <fareFamilies>

<familyInformation>

<fareFamilyname>ECONRF</fareFamilyname> <hierarchy>400</hierarchy> </familyInformation> <familyCriteria> <cabinProduct>

<cabinDesignator>

Y</cabinDesignator> </cabinProduct> <otherCriteria> <name>EXP</name> <value>NRF</value> </otherCriteria> </familyCriteria> </fareFamilies> <fareFamilies>

<familyInformation> <fareFamilyname>ECORFPE</fareFamilyname> <hierarchy>300</hierarchy> </familyInformation> <familyCriteria> <cabinProduct>

<cabinDesignator>Y</cabinDesignator> </cabinProduct> <otherCriteria> <name>EXP</name> <value>RF</value> </otherCriteria> <otherCriteria> <name>EXP</name> <value>PE</value> </otherCriteria> </familyCriteria> </fareFamilies>FF1: ECONOMY NON-REFUNDABLERANK: 400CABIN: YEXPANDED PARAMETERS: Non RefundableFF2: ECONOMY REFUNDABLERANK: 300 (less restricted)CABIN: YEXPANDED PARAMETERS: Refundable & PenaltiesSlide9

Value for retailersAccess

content parity by offering the same flight information than in airlines website, especially in markets where FF gain recognition

Provide a clear, standardized and comparable information about airline products to the end-user in a multi-carrier environmentPhasesFinal objective: Return Airline Fare Families information (Brand name, description and upsell) in Master Pricer outputPhase 1 (delivered)

Return resulting AFF Brand Name for online recommendationsAccess Fare Family description using a subsequent transaction: e.g. refundability (yes/ no) , changeability (yes/ no) , service included…

Phase 2 (2015)All Fare Families at itinerary level (resulting + up-sells)TA bundles: Airline FF grouping into TA-controlled bundles with similar level of service (e.g. baggage allowance, changeability, refundability, cabin…)Airline Fare Families in MPSlide10

Airline Fare Family in Master PricerAirline Fare Family Name In Master Pricer output

HELSINKI (HEL)

26 Dec, 13:30

STOCKHOLM (ARN)

26 Dec, 13:25 PMSTOCKHOLM (ARN 29 Dec, 09:55 HELSINKI (HEL)26 Dec, 11:550hr55min(non-stop)

0hr55min(non-stop)

EUR 89.60All incl. per adultBook NowView flight details1hr00min(non-stop) 1hr05min (non-stop)1hr00min (non-stop)Finnair 635Finnair 637BASICSAS 722HELSINKI (HEL)26 Dec, 20:05 HELSINKI (HEL)26 Dec, 11:15 STOCKHOLM (ARN)26 Dec, 20:05 PMSTOCKHOLM (ARN)26 Dec, 13:25 PMSTOCKHOLM (ARN 29 Dec, 09:55 STOCKHOLM (ARN 29 Dec, 13:20 HELSINKI (HEL)26 Dec, 11:55HELSINKI (HEL)26 Dec, 15:20Finnair 638Finnair 6570hr55min(non-stop) Book NowView flight detailsEUR 97.80All incl. per adultVALUE

SAS 723SAS GOEUR 151.80

All incl. per adult

Book Now

View flight details

Departing flight

from

Helsinki

to

Stockholm

Thu, Dec 26, 2013 – Sun, Dec 29, 2013 for 1 Adult

Inclusion of Fare family Branded

Name – Information returned per flight and / or resulting Fare Family returned per bound ( online bound only)

BASIC

BASIC

SAS GO

Description

Changeable : Not allowed

Cancellation and Refund : Not allowed

Checked Bag: 1 PC Included

Seat Selection : Chargeable

Fare Family

conditions

upon mouse overSlide11

EUR 89

.60

All incl. per adult

Book Now

View flight details

Book NowView flight detailsEUR 97.80All incl. per adult

EUR 151.80All incl. per adultBook NowView flight detailsDeparting flight from Paris to StockholmThu, Apr 26, 2014 – Sun, Apr 29, 2014 for 1 AdultBrussels Airline 722Brussels Airline 723PARIS (PAR)26 Apr, 8:30 STOCKHOLM (ARN)26 Apr, 13:25 PMSTOCKHOLM (ARN 29 Apr, 17:55 PARIS (PAR)26 Apr, 21:504hr50min(1 stop) 4hr50min(1 stop) Finnair 638Finnair 657PARIS (PAR)26 Apr, 8:30 STOCKHOLM (ARN)26 Apr, 13:25 PM

STOCKHOLM (ARN 29 Apr, 17:55 PARIS (PAR)26 Apr, 21:50

4hr50min

(1 stop

)

4hr50min

(1 stop

)

Finnair 635

Finnair 637

PARIS (PAR)

26

Apr, 7:30

STOCKHOLM (ARN)

26

Apr, 11:25

PM

STOCKHOLM (ARN

29

Apr 16:35

PARIS (PAR)

26

Apr, 20:35

3hr55min

(non - stop

)

3hr55min

(non-stop)

Not Changeable

No Refund

Checked

Bag: 1 PC Included

Seat Selection :

Chargeable

Meal included

Not Changeable - No Refund

Checked

Bag: 1 PC Included

Seat Selection :

Chargeable –

Meal not included

Changeable / cancellation : At a Charge

Checked

Bag: 1 PC Included

Seat Selection :

Included

Meal included

Changeable : At a Charge

No Refund

Checked

Bag: 1 PC Included

Seat Selection :

Chargeable

Meal included

Airline Fare Family in Master Pricer

Fare Family Name and Description In Master Pricer output

BASIC

BASIC

BASIC

VALUE

LIGHT

LIGHT

Inclusion

of Resulting

Fare family Branded

Name – ( online bound only)

Inclusion

of Resulting

Fare family

Description per bound– limited to information about bag, meal, seat and fare conditions Slide12

EUR 89

.60

All incl. per adult

Book Now

EUR 97.80All incl. per adultEUR 151.80

All incl. per adult

Departing flight from Paris to StockholmThu, Apr 26, 2014 – Sun, Apr 29, 2014 for 1 AdultBrussels Airline 722Brussels Airline 723PARIS (PAR)26 Apr, 8:30 STOCKHOLM (ARN)26 Apr, 13:25 PMSTOCKHOLM (ARN 29 Apr, 17:55 PARIS (PAR)26 Apr, 21:504hr50min(1 stop) 4hr50min(1 stop) Finnair 638Finnair 657PARIS (PAR)26 Apr, 8:30 STOCKHOLM (ARN)26 Apr, 13:25 PMSTOCKHOLM (ARN 29 Apr, 17:55 PARIS (PAR)26 Apr, 21:504hr50min(1 stop) 4hr50min(1 stop)

Finnair 635Finnair 637PARIS (PAR)26 Apr, 7:30

STOCKHOLM (ARN)

26

Apr, 11:25

PM

STOCKHOLM (ARN

29

Apr 16:35

PARIS (PAR)

26

Apr, 20:35

3hr55min

(non - stop

)

3hr55min

(non-stop)

Not Changeable

No Refund

Checked

Bag: 1 PC Included

Seat Selection :

Chargeable

Meal included

Not Changeable - No Refund

Checked

Bag: 1 PC Included

Seat Selection :

Chargeable –

Meal not included

Changeable / cancellation : At a Charge

Checked

Bag: 1 PC Included

Seat Selection :

Included

Meal included

Changeable : At a Charge

No Refund

Checked

Bag: 1 PC Included

Seat Selection :

Chargeable

Meal included

Airline Fare Family in Master Pricer

Fare Family Upsell In Master Pricer output

BASIC

BASIC

BASIC

VALUE

LIGHT

LIGHT

Book Now

Book Now

VALUE

EUR

125,80

UPGRADE NOW

PRO

EUR 225,80

VALUE

EUR

125,80

UPGRADE NOW

PRO

EUR 225,80

FLEX

EUR

125,80

UPGRADE NOW

BUSINESS

EUR 225,80

Inclusion

of higher fare family alternative – UPSELL display ( online bound only)

Up

tp

6 upsell can be returned

Computation done by boundSlide13

Airline Fare Families in ShoppingAirline Fare Family comparative shopping

Departing flight

from Melbourne to BrisbaneWed, Dec 04, 2013 – Wed, Dec 11, 2013 for 1 Adult

Melbourne (MEL)

04 Dec, 06:00 AM

Brisbane (BNE)04 Dec, 07:10 AM

Brisbane (BNE)11 Dec, 05:00 AMMelbourne (MEL)11 Dec, 08:20 AM2hr10min (non-stop)2hr20min (non-stop)BookMelbourne (MEL)04 Dec, 06:05 AMBrisbane (BNE)04 Dec, 07:15 AMBrisbane (BNE)11 Dec, 05:00 PMMelbourne (MEL)11 Dec, 08:20 PM2hr10min (non-stop)2hr20min (non-stop)BookNo available fareRestricted FareIncl. checked bagFlexible FareIncl. checked bag

x

Restricted

Fare

No checked bag

Checked bag

Included

Seat selection

From $60

more

Restricted fare

All incl. per adult

AUD 258

.00

Red e-Deal

AUD 740

.00

Flexi Saver

Checked bag

Included

Seat selection

Included

more

Flexible fare

All incl. per adult

AUD 1590

.00

Fully Flexible

Checked bag

Included

Seat selection

Included

more

Flexible fare

All incl. per adult

AUD 658

.00

Flexi

Checked bag

Included

Seat selection

n/a

more

Restricted fare

All incl. per adult

AUD 320

.00

Saver

Checked bag

n/a

Seat selection

n/a

more

Restricted fare

All incl. per adult

AUD 290

.00

Saver Lite

Automated retailer-driven bundles with similar level of service

Applicable Airline Fare Family at itinerary level

Airline-driven Fare Family marketing description

Fare Conditions:

Change:

Allowed with penalties for all or part of trip

Maximum penalty for entire ticket:

USD 210

Cancellation & Refund

Not allowed for all or part of trip

Mini Rules: neutral fare conditions to complement airline-driven description

Checked bag

Included

Seat selection

Included

more

Restricted fare

All incl. per adult

AUD 258

.00

Red e-Deal

AUD 740

.00

Flexi Saver

Easy comparison of multiple airline fare families matching same level of serviceSlide14

Airline Fare Families in AmadeusAlready 6 airlines file fare families in Amadeus, and many more to come