Taking to the Skies Airports Airfares and Air Tickets OBJECTIVES Define airline industry terminology Explain how types of aircraft differ Categorize airline types Describe what factors affect air ticket prices ID: 460007
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Slide1
CHAPTER 2B
Taking to the Skies: Airports, Airfares, and Air TicketsSlide2
OBJECTIVES:
Define airline industry terminologyExplain how types of aircraft differ
Categorize airline types
Describe what factors affect air ticket prices
Decipher the codes of major airportsDescribe airport procedures Slide3
First you arrive: in car, taxi, bus
At curbside: give luggage to Skycap-luggage handler who will check your bags (expects a tip) or…
Keep your bags and stand in the regular line at check-in counter (some airports have self-check in lines) (some have business and first class lines which are faster)
The Airport Experience.Slide4
The Airport Experience.
You show photo ID to a service representative
Service rep prints a boarding pass and gives to you
You take luggage to security screener where luggage is screened and sent to the plane
You are then directed to the
gate
where the flight will depart Slide5
The Airport Experience.
You may shop at some of the airport stores
You go to security, show boarding pass, ID, and your carry-on bag is scanned
You go through a metal detector
You may shop more at other stores near the boarding gateSlide6
The Airport Experience.
You are seated at the gate for 35-50 minutes for boarding to commence
You are directed to board the plane according to row numbers starting from the back of the plane
You show your boarding pass as you board the plane-take your seat-have a nice flight-enjoy the viewSlide7
The Airport Experience.
If you were on an international flight you would have to show a passport
You would have to go through
Immigration
which deals with
citizenship
, people, purpose of trip etc.
You would have to go through Customs
which deals with things such as items purchases abroadSlide8
Airport and Aviation Management
Divided into 4 main
groups
Airport Management
Fixed-base OperatorsAirport Ancillary ServicesGovernment Organizations
Management
Fixed-base Service
Ancillary
GovernmentSlide9
Airport Management
Makes the operations of an airport efficient, safe, and profitable
Some airports are owned by the govt. some are private
Some duties include: administration, operations, marketing, finance, maintenance, safety security, policing, firefighting
ManagementSlide10
Fixed-base Operators
Companies that provide ground services and support
Provide aircraft repair and maintenance
Pilot training
Aircraft sales and rentalsDe-icing servicesCabin cleaning services
Fixed-base ServiceSlide11
DEFINE: Ancillary
SupplementaryAuxiliary
Secondary
Additional
ExtrasSlide12
Airport Ancillary Service
Any other airport-related services
Airline caterers, stores, restaurants
Private security firms
Taxis
Shuttles and limos
Airport hotels
Car rentals
Bus companies
Ancillary ServicesSlide13
Government Organizations
Cities or counties that own airports
FAA which monitors the air travel system for safety and manages air space (part of the U.S. Dept. of Transportation)
TSA manages airport safety
GovernmentSlide14
Codes
Each airport and city has a three-letter code for ticketing and air traffic control
Cities with only one airport usually have the same code for the city and airport
Some codes are obvious, some are obscureSlide15
Codes
Examples of codes:ATL = Atlanta, GA
BOS = Boston, MA
CUN = Cancun, Mexico
IAH = HoustonDFW = Dallas, TXSEA = Seattle, WA
DCA = Washington, DC-RegionalSlide16
Airfares
“Every person on the plane may have paid a
different fare
!”Slide17
Full Coach:
no discounts, almost as much $ as business or first class
unrestricted, you can make changes to your itinerary
AirfaresSlide18
Promotional Fare
Discounted priceAlmost always in coach classMay have a “catch” to them (must fly on certain days or nights, must stay overnight, must pay for tickets early, usually nonrefundable, must be round trip)
AirfaresSlide19
Generally: the farther in advance you buy the less you pay
7 days or less from departure are usually “full price”A reservations does not “lock in” the price
Price is guaranteed when you make the purchase
Airfares: when you buy…Slide20
Airfares: when you buy…
Coach almost always costs less
Many times a travel agent can find a special price that is lower
Some airlines use a consolidator which specializes in unsold ticket inventory (like outlet stores for airlines)Slide21
Add-ons and Fees
Fuel surcharge
Segment tax
Departure tax
Airport taxSecurity fees(all may add to the price of your fare)Slide22
Other factors on fares…
“Fare War”
Which airport you are flying to
Which route you are taking
What time you are flying (morning, afternoon, night)
Which airline you use
How many passengers on the plane
International flight
What company you work forDo you have frequent flyer milesAre you with a group: senior adults, children, militaryTravel professional: employees fly freeSlide23
CRS or GDS
Computer Reservation System (CRS)Global Distribution System (GDS)
These systems allow you to book plane reservations as well as hotels, tours, cruises, car rentals and buy other travel productsSlide24
Tickets
Rarely printed on paper or cardstock today
Mostly electronic tickets or e-tickets
Boarding passes are issued at the airport to allow boardingSlide25
Who sells tickets?
Airlines: prime supplier of ticketsTravel agencies are the prime distributors
May change because airlines no longer pay commission to agenciesSlide26
Miscellaneous Facts
Smoking is permitted only on a few airlines
Jet streams are bands of wind that circle the earth from west to east-thus a flight from west to east takes less time that from east to west
Jet Lag is a psychological and physiological discomfort caused by flying long distances over multiple time zonesSlide27
Miscellaneous Facts
Stand-by passenger: may take another flight if there are enough no-shows for a seat to be open (some airlines do not accept stand-by customers, others charge a fee, some do not charge)
Most passengers in first or business class are flying free with mileage awards or are airline employeesSlide28
Miscellaneous Facts
Most airlines and airports make special arrangements for disabled, children flying alone, pets, seeing-eye dogs, people with special meal requirementsSlide29
Miscellaneous Facts
An airline must pay a passenger denied boarding compensation if the plane is delayed because of mechanical difficulties or the passenger with a confirmed reservation arrives on time but is “bumped” and the airlines cannot get them to their destination within an hour of the original scheduled timeSlide30
Miscellaneous Facts
Shipping cargo is added revenue for many airlinesIf luggage is lost…they try to find it…if not found, the passenger is compensated
Most luggage is not “lost” and is usually delivered to the passenger within a few days