ProDemand More efficient automotive repair Comprehensive digital content delivery One place to store and deliver content including automotive repair manuals tech tips recall information and expert ID: 337901
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Slide1
Mitchell 1
ProDemandSlide2
More efficient automotive repair
Comprehensive digital content delivery
One place to store and deliver content, including automotive
repair manuals, tech tips, recall
information
and expert
knowledge
Searchable database
Sophisticated, built-in search with type-ahead suggestions, language support, stemmed searches and reverse queries
Faster turnaround of information
Content automatically loaded and enriched in near real-time from 28 manufacturers, helping gain higher acceptance at repair shops
Lower cost
Consolidated repair information and streamlined delivery reduces Mitchell1’s costs of delivery and improves acceptance at repair shops
After MarkLogic
Before MarkLogic
C
D/DVD delivery
Expensive to maintainSlow to deliverManual data entryLosing market share Slide3
Before MarkLogic
S
low, expensive delivery
Repair manuals
Technical bulletins
Recall notices
PDF
Word
SGML
Expert advice
Manual data entry
Z
Z
Shredded content
RDBMS
Expert content
RDBMS
Manuals, CDs, DVDs
Challenging UX
Challenging UX
Still the best option?Slide4
Size of an automotive repair manual
1967
1994
2009
2011Slide5
After MarkLogic
Comprehensive digital content delivery
Repair manuals
Technical bulletins
Recall notices
PDF
Word
SGML
Expert advice
Sophisticated search
Historical Repair Orders
and
predictive
repair analyticsSlide6
Predictive analytics based on historical data
100
million
heterogeneous documents
Predictive analytics
provides
repair diagnosis without opening the
hood,
a first for the industrySlide7
28 manufacturers providing real-time data
100
million documents
1
integrated digital platform
300
GBs, growing at 10 GBs/month