LogistiCare is the largest nonemergency medical transportation NEMT broker in the country LogistiCare began in the mid 1990s Currently active in many states The SDA1 Texas Operations consist of ID: 656422
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Slide1
Non-Emergency Medical Transportation (NEMT) services for Texas Medicaid members, Children with Special Health Care Needs (CSHCN) and Transportation for Indigent Cancer Patients (TICP) Slide2
LogistiCare is the largest non-emergency medical transportation (NEMT) broker in the country
LogistiCare began in the mid 1990’s
Currently active in many statesThe SDA1 Texas Operations consist of: The Dallas Regional Office and The Austin Operations Center
About LogistiCare Solutions LLCSlide3
April of 2012 LogistiCare began managing the Non Emergency Medical Transportation contract for Texas Health and Human Services SDA1 Region. The SDA1 Region includes fourteen counties:
Dallas
, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somerville, and Tarrant.
About LogistiCare Solutions LLCSlide4
Non Emergency Medical Transportation is for Medicaid eligible clients who does not have transportation to and from their medical appointments.
LogistiCare is contracted with over sixty transportation providers, providing daily oversight of all drivers and vehicles for safety and compliance.
Contract ResponsibilitiesSlide5
Transports over 18,000 unduplicated riders a month Transporting members by rural transit operations, commercial providers, cabs, fixed route, and
p
aratransit bus systemsMileage reimbursement can be provided for members who transport themselves, have a family member, or friend to transport them to and from medical appointments
Contract ResponsibilitiesSlide6
Medicaid recipients, Children with Special Health Care Needs, and Transportation for Indigent Cancer Patients members who live in any of the SDA1 counties
Have no other resource for transportation
Going to a Medicaid-covered service that will be provided by a Medicaid-enrolled providerBook trip or trips at least 48 hours in advance (2 business days) or up to thirty days in advance
Eligible
Members, Covered Services, & Responsibilities Slide7
Mass Transit
The member lives within ¼ mile of a bus stop and the medical facility is within ¼ mile of a bus stop.
The member can walk ¼ mile and understands common signs and directions.
Ambulatory
:
The member can walk unassisted from the doorway to the curb.
The member can walk unassisted from the vehicle to the facility.
Levels of Covered ServicesSlide8
Wheelchair
The member is confined to
a wheelchairThe member cannot transfer from the wheelchair to the seat of an ambulatory vehicle
Gas Mileage Reimbursement
for the member, family member, friend, neighbor, etc. who is transporting the member in a personal vehicle. They can be set up as an Individual Transportation Provider (ITP)
Meals and lodging
can be obtained for members who meet certain criteria.
Levels of Covered Services Slide9
Reservation Line 855-687-3255
Monday through Friday
between 8:00 a.m. and 5:00 p.m. to request a routine trip. Ride Help Line 877-564-9834
TTY
866-288-3133
Facilities Department
877-564-9835
Member Web Portal:
txmedicaidride.net
Facility
Web
Portal:
facility.logisticare.com
Member brochures available
Where’s My Ride Cards available
How To Contact LogistiCare Slide10
How To Contact
LogistiCare
If you have a complaint? If something
does not
go right on your ride, please call our Where’s My Ride Line at 1-877-564-9834 to report the problem. You may also make a formal complaint using the MTP Complaint Center at 877-633-8747 or through the HHSC Office of the Ombudsman at 877-787-8999. Slide11
Jessica WhitneyOutreach Manager DallasLogistiCare Solutions, LLC7929 Brookriver Dr Ste. 170
Dallas, TX 75247
877-564-5660 Extension 2802 Office214-215-0222 Mobile877-564-5666 Faxjessica.whitney@logisticare.comHow To Contact Me