Usercentered assessment for usercentered crowdsourcing at the Library of Congress Lauren Algee By the People Community Manager Senior Innovation Specialist Library of Congress Labs CrowdLOC ID: 788594
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By the People
, with the people: User-centered assessment for user-centered crowdsourcing at the Library of Congress
Lauren Algee, By the People Community ManagerSenior Innovation Specialist, Library of Congress Labs@Crowd_LOC@algeebraten
Slide2Slide3By the People
Digital CollectionsOpen source platform - ConcordiaProgram of engagement
Community of practiceGoals: Connect all Americans to the Library of CongressTranscribing and tag pages to improve:SearchReadability (by individuals and accessibility technologies)Computationality
Slide4Slide5Slide6By the People by the numbers
In 9 months:5,200 registered users17,000 actions by anonymous users37,500 pages transcribed and awaiting review
18,000 pages complete6,200 transcriptions published on loc.govHow can we tell the rest of the story?
Slide7Approaching user-centered assessment: Challenges and opportunities
Balance collection and engagement goals:Engage lifelong learnersEnhance digital collectionsCheck our assumptionsMerge quantitative and qualitative“Yes, and…”Use our strengthsInformed and actionable
Slide8Data sourcesQualitative Quantitative
User surveysTwitterE-Newsletter (GovDelivery)History Hub (Jive)EmailEvents feedbackExisting researchUser surveysTwitterE-Newsletter (GovDelivery)History Hub (Jive)Website metrics (Adobe)Crowdsourcing activity database (Kibana)
Slide9Review workflow
Slide103 months in – review bottleneck
Slide11Slide125 months later - completed & awaiting review
Slide13“Big improvement”
Slide14Platform driven by programWeekly review rates Jan – March 2019
Slide15Data quality
Slide16Branch Rickey scouting reports data anyalsis
Slide17Volunteer questions/comments about Features
Slide18https://github.com/LibraryOfCongress/concordia/issues/690
From user query to new feature“I did a little digging on the internet to see if I could identify names of battles that I couldn't make out in the letters I transcribed. I was able to find references to Bermuda Hundred and Chester Station that I'd like to put into a letter I transcribed. How can I pull that out of review status and make those edits? The transcription currently has [??] in it for those words
.”
Slide19Volunteer questions/comments about transcription instructions
Slide20Onboarding survey – April 2019What would help you get started?
Slide21Centering Users to Center Collections
Slide22Thank you!
Even more atcrowd.loc.gov&labs.loc.gov