Facts about Speak Up initiatives The Joint Commissions award winning Speak Up program - PDF document

Facts about Speak UpinitiativesThe Joint Commission’s award winning Speak Up™ program urges patients to take an active role in preventing health care errors by becoming involved and informed participants on their health care team. he Speak Up program encourageconsumers to:peak up if you have questions or concernsf you YouTube channel , website , and in other venues, such as closed circuit televisionHow to get Speak Up materials short questionnaire and agree to the terms of use. An FTP site provides two types of files: 1) high resolution .mov files and 2) lower resolution .flv files. Transcripts are also available.Speak Up materials can be purchased from Joint Commission Resources. To ordercall 18776866, or visit the Note: Speak Up materials can be used with certain forsale products, as long as special conditions are met (including no cost to the end user) and permission is obtained. Contact Caron Wong for more information. TranslationsAll Speak Up brochures, infographics and videosare available in English and Spanish. The copy can be translated into other languages by using the text and artwork files provided on the website. We ask that:The overall look and feel of the brochure be maintainedThe Joint Commission logo be used in the same formatThe Joint Commission be creditedIf you have any questions, we will gladly review the finished design. Email files to Pamela Schumacher The success of SpeakIn urveyof the more than 1,900 organizations, nearly 85 percent reported that campaigns like Speak Up bring value to the accreditation and certification process; more than 80 percent rated the Speak Up program as excellent or good. They also reported that the program has promoted and increased communication with both patients and staff about safety. Organizations are using Speak Up materials and information in a variety of ways:Nearly 75 percent reported that they have reproduced or downloaded Speak Up brochures or posters and more than 32 percent have purchased Speak Up materials from Joint Commission Resources. The most reproduced and purchased brochures are the original Speak Up, Five hings o to revent nfection, Know our ights, and Help void istakes ith our edicines. More than 67 percent have used Speak Up information in advertisements or billboards and nearly 30 percent have used it in closed circuit patient education television.More than 60 percent have reprinted the information in the Speak Up brochures in their patient handbook or education materials. Heath care organizations have reported printing Speak Up materials for patient rooms; sponsoring local public service announcements;including Speak Up content in patient information materials, ebsites and community newsletters; distributing material at health fairs; sharing it on closed circuit patient education television; using it for staff education and orientation; and distributing it on bedside tent cards. The popular videos have been downloaded by organizations in more than 35 territories and countries, including: Argentina, Australia, Austria, Brazil, Canada, China, Columbia, Costa Rica, Dominican Republic, France, Germany, Ghana, India, Indonesia, Iran, Italy, Jordan, Korea, Kuwait, Lebanon, Mexico, Panama, Peru, Philippines, Portugal, Puerto Rico, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Turkey, United Arab Emirates, and Vietnam. For more information about Speak Up and reprint information, call the Department of Communications and Corporate Marketing at 6305631or email departmentmentofcommunications@jointcommission.org /14