Kristin Seaver USPS Chief Information Officer Executive Vice President February 201 7 MTAC 1 SERVICE RELIABLE CONVENIENT AFFORDABLE UNIVERSAL and SECURE CONNECTING amp INFORMING CITIZENS amp COMMUNITIES ID: 764584
Download Presentation The PPT/PDF document "Kristin Seaver USPS Chief Information Of..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Kristin Seaver USPS Chief Information Officer,Executive Vice President February 2017 MTAC 1
SERVICE RELIABLE, CONVENIENT, AFFORDABLE, UNIVERSAL and SECURE CONNECTING & INFORMING CITIZENS & COMMUNITIES HELPING BUSINESSESCONNECT & GROW USPS MISSION 2 240 years of rendering postal services to all communities.
3 ACCEPT PROCESS TRANSPORT DELIVER Service the Customer IV - Real-time End-to-End Mail Visibility PTR - Improving System Capacity & Capability APV - Future of Package Entry PostalOne ! Road Map - Foward Focus
End-to-End Visibility 1.2B Scans Daily 74% C los ing V i sibility Gap Real-time Intelligence Mail Tracking & Reporting Informed Visibility 4
5 Product Tracking Reporting System reliability 99.999 % stability monitoring
Improved Tracking System Capacity 6
Improved Tracking System Capacity 220 % increase in CPU cores 345 % increase in system memory 297 % Increase in SPECInt (Standard Performance Evaluation Corporation Integer Processing Power) Numerous system software upgrades 2X handling capability over 2015 volume a = Δ v Δ t 37ms Internet Response (Increase +86%) 4 min. Extract Files Premium 1.4min. Out for Delivery Event (Increase +33%) 7
8
Package Mailers Create new package platform Timely manifest ingest and feedbackLeverage scan architecture and analytical reporting Payment: Flexible, Self-Service Reports/Data: Timely & Actionable Create resilient platform on modern architecture Letter/Flat MailersImprove Account Management Implement Payment Modernization Address system performance issues Package Mailers Performance concerns around ingest and feedback Verification and reconciliation challenges for Packages Reports are not configurable, actionable, or detailed System performance Letter/Flat Mailers Complex MID/CRID/Account Management System performance and downtime Solutions Business Needs/Issues PostalOne ! Roadmap & Package Platform Resilient Service Oriented Highly Available Stab le Services 9
Improve the customer experience PostalOne ! Roadmap Goal Resilient Service Oriented Highly Available Stab le PostalOne! Initiatives 10
Payment Modernization Address Correction Services PC Postage PostalOne! Bulk Stamps PostalOne ! Roadmap & Payment Modernization Centralized Reporting Improved Security Self-Service Single Account PO Boxes & Caller Services 11
Payment Modernization Global Pay Wells Fargo PO Boxes & Caller/Reserve Services Address Correction Services PC Postage Purchase Product/Service from Source S ystem Enterprise Payment System Transactions ACH Debit Credit Tokenization Oracle AR Wire/ACH Credit/ Returned Check PostalOne! ACH Debit, Retail Deposit, Revenue Retail deposit StampsNow–Bulk Stamps FedWire & ACH Credit FedWire & ACH Credit 12
Jul 2017 Jun 2017 May 2017 Apr 2017 Mar 2017 IV Release 2.0 Deploy Roles/permission management module for IV users PO ! Release BRM/MRS in Shipping Products Permit IMpb report updates BSC Certification Phase 2 rollout of 65 Business Solution Centers BMEU Survey Include DMU customers in BMEU survey Seamless Acceptance Open Seamless to mailers Move Update Begin outreach to mailers eInduction Assessments Assess additional postage due for verification errors Mailer Transition to IV for start the clock customers IMpb Verification Update Merge existing IMpb metrics into 3 quality metrics and begin assessment Quarter 2 Quarter 4 Quarter 3 CIO Key Initiatives Roadmap IV Release 2.1 Enhanced Bundle Visibility IV Release 1.0 Container , Tray, Bundle, Piece Visibility Logical Delivery Events – Piece Visibility Aug 2017 APV Deployment Automated Package Verification will identified shortpaid packages paid by PC Postage methods Enterprise Payment Expand services to include address correction, PC Postage
Questions 14 Thank you for your business Thank you for your partnership