PPT-"Service Oriented with a Hospitality Attitude"

HTE 2613 Food Production 1 Portfolio Presented by Scott Walker And Tammy morey Tournedos Rossini Prepared by tammy morey Tournedos Rossini Mis en place 1 oz clarified butter. . . BIBLE. Convivial. Objective. Quality Service. Treat guest with respect, kindness, consideration, promptness & efficiency. Use right actions & reinforce to improve people skills of service personnel. Chapter 1 – Defining Hospitality and Tourism. Segments of Hospitality & Tourism. Lodging. Food Service. Travel. Tourism. Sports & Entertainment Events. Hospitality Industry. Group of businesses composed of establishments related to lodging and food-service management. . Chapter . 1. Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved. What Is Hospitality?. Many peoples’ definition of hospitality extends only to restaurants and hotels. In reality, it goes far beyond this and includes any organization that provides food, shelter and other services to people away from home. You will do the following for each. You will pick 3:. a famous figure in hospitality,. a full service hotel chain (luxury, convention, resort, extended stay),. a limited service hotel chain (budget hotel/motel). Standard 1. What is Hospitality?. “The reception and entertainment of guests, visitors, or strangers with liberality and good will”.. Oxford English Dictionary. Three Main Objectives of Hospitality. Semantics, Processes, Agents. – Munindar P. Singh and Michael N. Huhns, Wiley, 2005. Chapter 15. 2. Service-Oriented Computing: Semantics, Processes, Agents . - Munindar Singh and Michael Huhns. Highlights of this Chapter. Chapter 1 – Part 1. Bellringer. What do you think of when you hear the word Hospitality?. Hospitality Industry. Hospitality – means meeting the needs of guests with kindness and goodwill. . Hospitality Industry – Provides services to people away from home. Principles of Hospitality and Tourism Risa McCann. 1. Terms to know:. Service *Customer Service. Consistent quality service *Quality Service. Empathy *Service encounter. Guest recovery *Empathy. Objectives . Explain why customers are important to the hospitality business . Describe the needs that hospitality businesses satisfy. Explain the importance of quality service. Describe the two types of hospitality employees. Hospitality Past, Present, & Future Chapter 3 Early History The hospitality industry probably began with the Sumerians. 4000 BC lived in a region near the Persian Gulf (Mesopotamia) Sumerians built taverns and served beer to people in the surrounding areas (some of the first hospitality businesses) . Importance of Quality Service. Quality Service. Universal customer expectations include:. To be treated with dignity and respect. To have their requests be handled accurately and efficiently. Honesty in menu descriptions. Erdogan. . Koc. Chapter. 10. Emotional Contagion and the Influence of Groups on Service Failures and Recovery. Understand the role and potential of group consumption in tourism and hospitality.. Explain the group service interaction process.. The Benefits of Reading Books,Most people read to read and the benefits of reading are surplus. But what are the benefits of reading. Keep reading to find out how reading will help you and may even add years to your life!.The Benefits of Reading Books,What are the benefits of reading you ask? Down below we have listed some of the most common benefits and ones that you will definitely enjoy along with the new adventures provided by the novel you choose to read.,Exercise the Brain by Reading .When you read, your brain gets a workout. You have to remember the various characters, settings, plots and retain that information throughout the book. Your brain is doing a lot of work and you don’t even realize it. Which makes it the perfect exercise! goal. Provide you with a better . u. nderstanding and knowledge of the hospitality . i. ndustry. What is it. Focusing on hotels. Careers. Education. Engaging & Interactive. Why are you here today?.