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Advances in Consumer Research Volume Towards a Conceptual Model of Consumer Confusion VincentWayne Mitchell City University of London Gianfranco Walsh University of Strathclyde Mo Yamin University

From the extant literature we propose and define three types of confusion resulting from brand similarity information load and misleading or ambiguous infor mation This latter type can be regarded as an altered knowledge state in which a revision of

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Advances in Consumer Research Volume Towards a Conceptual Model of Consumer Confusion VincentWayne Mitchell City University of London Gianfranco Walsh University of Strathclyde Mo Yamin University






Presentation on theme: " Advances in Consumer Research Volume Towards a Conceptual Model of Consumer Confusion VincentWayne Mitchell City University of London Gianfranco Walsh University of Strathclyde Mo Yamin University"— Presentation transcript:

in which a revision of understanding occurs. We argue that are aware of the two brands (e.g., Johnnie Walker and whisky). Similarity in advertisements and commercial because of the of individuals in infor- incurred; Shugan 1980). We define overload confu- food market not because there may be too many similar exert a moderating influence because may reduce confusion through an experience differences may also be distinguished be- when buying an imitator instead of an and deci- consumer usually tries to buy products of may be particularly prone to overload consumers want the best individuals impose organization upon vi- refers to the extent to which individuals such as shopping under constraints should increase overload refers to the presence of others and opinions Advances in Consumer Research (Volume 32) / 145TABLE 1Definitions of Consumer Confusion and their Classification ecneirepxeyeht,eromrehtruF.seciohcgnikamytluciffidevahdna.daolrevonoitamrofni+.p,6891(.latenekoL)691ehtnitluseryamstcudorpneewtebseitiralimislacisyhp)...(.remusnocehtybytitnedironigirofoecruosfonoitubirttasim+nellahreVdnazseioP)332.p,9891(levellaudividniehttasruccotahtnonemonehpasinoisufnocdnarB.erutannisuoicsnoc-nonyltnanimoderpsidna)...(++++++ 146 / Towards a Conceptual Model of Consumer ConfusionFIGURE 1Conceptual Model for Antecedents, Moderators, Mediators, Coping Strategies and Consequences of Confusion scope of search (Neisser 1976). can purchase, confusion from informa- contexts, the theory serves to determine some of factor in the consumer decision- flow- analogy gives a negative because when consumers are aware that there is inability to differentiate between stimuli attitudes about the uniqueness of trust is likely to reduce because they alternative is and which manufac- adopted to category mostly consists of strategies which clarify the and Advances in Consumer Research (Volume 32) / 149Brengman, Malaika, Magie Geuens, and Patrick De Pelsmacker(2001), The impact of consumer characteristics andcampaign related factors on brand confusion in printadvertising, Journal of Marketing Communications, 7 (4),231-243.Cahill, Dennis J. 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