layer human Ratul Mahajan Microsoft Research 2020 networking summit June 2010 Researchers do not experience networks first hand any more Researcher perspective human perspective Two case studies highlight the gulf ID: 742889
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Slide1
Pushing networking research to layer human
Ratul Mahajan
Microsoft Research
2020 networking summit
June 2010Slide2
Researchers do not experience
networks
first hand (any more)
Researcher perspective != human perspectiveTwo case studies highlight the gulf: MPLS vs IP-based routing Rule vs inference-based diagnostic systems
ratul | 2020 summit | June '10
2Slide3
Two fallacies that stop researchers from bridging the gulf
Humans are
only about
interfaces“Good” technology will win eventuallyratul | 2020 summit | June '103Slide4
2020 agenda: Human network interface (HNI)
Understand the human aspects of
networks
Get comfortable with user studiesTalk to humans early and oftenDistill those aspects into design goals
Truly cross-layer: inform lower layers by the
human
layer
ratul | 2020 summit | June '10
4