1 The New ne Minute Manager Ken Blanchard PhD Spencer Johnson MD Agenda One Minute Goal Nacala Mitchell One Minute Praising Jon Young One Minute ID: 761574
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The New ne Minute Manager Ken Blanchard, PhD | Spencer Johnson, MD
Agenda One Minute Goal Nacala Mitchell One Minute Praising Jon YoungOne Minute Re-Directs Ann Marie RazzaOne Minute Manager Explains Tammy VidalGift to Yourself & Others Shawn Wingate
The First Secret: One Minute Goals Make it clear what the goals are. Show what good behavior looks like. Put each goal on one page. Encourage people to notice what they’re doing, and see if it matches their goals. If not, urge them to change what they’re doing and win.
The Second Secret: One Minute Praising The First Half-Minute Praise people as soon as possible Let people know what they did right – be specific Tell people how good you feel about what they did right, and how it helps Pause 4. Pause for a moment The Second Half MinuteEncourage them to doMake it clear you have confidence in them
The Third Secret: One Minute Re-Directs The First Half-Minute Re-Direct people as soon as possible Confirm the facts first Express how you feel Pause 4. Be quiet for a moment to allow The Second Half MinuteRemember to let them know that they’re better than their mistake, and that you think well of them as a person. Remind them that you have confidence and trust in them, and support their success Realize that when they Re-Direct is over, its over.
Why One Minute Manager Works!
The Gift to Yourself and Others Gift To Yourself Gift To Others
The One Minute Manager Game Plan Start Let people know up front what you are going to do to help them win. Goal Not Achieved To Help You Win You Lose One Minute Praisings Praise the behavior. Do it soon, be specific. Say how good you feel about it. Pause to Let people feel good too. Encourage them to keep up the good work. Proceed with Success One Minute Re-Directs Re-clarify & agree on goals. Confirm what happened. Describe the mistake soon. Say how concerned you feel. Pause to let people feel their own concern. Tell them they’re better than the mistake & you value them. When it’s over, it’s over. Proceed to Better Performance Goal Achieved (or any part of the goals) You Win! One Minute Goals Make it clear what the goals are. Show wha t good behavior looks like. Put each goal on one page. Encourage people to notice what they’re doing, and see if it matches their goals. If not, urge them to change what they’re doing and win.
A. Make the goal clear Q. What's the first step in setting a One Minute Goal?
Yes, s how what good behavior looks like. Q. Is leading by example apart of the One Minute Goal
A. Re-Direct Q. If the goal is not achieved what’s next?
A. Refer to Re-Direct Summary Q. Explain two elements we should cover in a Re-Direct?
A. When it’s over. It’s over. Q. What is the last thing we should remember to do on Re-Directs?
A. One Minute Praising Q. When the goal is achieved, you win. What is the next step?
A. Immediately Q . When should you praise someone?
A. Refer to Praise Summary Q. What are two other tips you should use when Praising?
Q. What does Gift to Yourself and Others Mean?
Q. What is something you will start to do differently at your property?