2015 Kim VanPelt St Lukes Health Initiatives Arizona Marketplace Enrollment through 22215 205666 individuals with plan selections 76 percent received financial assistance 87 percent nationally ID: 349324
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Cover Arizona Assessment2015
Kim VanPeltSt. Luke’s Health InitiativesSlide2
Arizona Marketplace Enrollment (through 2-22-15)
205,666 individuals with plan selections
76 percent received financial assistance (87 percent nationally)*
54 percent received a cost-sharing reduction (60 percent nationally)
49,814 deemed eligible for Medicaid*Nationally refers to the 37 states with a healthcare.gov platformSlide3
Demographics of Marketplace EnrolleesNearly one-quarter of Arizona Marketplace enrollees were children (23 percent, compared to 8 percent nationally)
23 percent of enrollees were young (age 18-34) adults (compared to 28 percent nationally)Slide4
Auto-Enrollment versus Active Selection
33 percent of re-enrollees switched plans (compared to 29 percent nationally)Slide5
Average Monthly Premium and Average Tax Credit
$278 Average Monthly Premium ($364 Nationally)
$155 Average Monthly Tax Credit ( $263 Nationally)
$123 Average Monthly Premium After Tax Credit ($101 Nationally)Slide6
Medicaid Enrollment (as of March 1, 2015)
Since January 2014, 211,286 have been added to the “restoration” category of coverage42,009 have been added to the “expansion” category of coverage
In total, 253,295 have benefitted from Medicaid restoration/expansion
Enrollment in the restoration category has been flat in recent months, perhaps due to renewalsSlide7
Event SummaryOver 110 Enrollment Events StatewideSlide8
Connector Results
Approximately 6,000 appointments scheduled in the Get Covered ConnectorMost appointments were within 3 miles of someone’s home. Saturday at 10 am was the most popular appointment time.Slide9
2-1-1, Coveraz.org Website Results
346 Calls to 2-1-1, with 192 Connector appointments scheduled60,000 visits to the Cover Arizona Website, including 23,000 unique visitors
Health insurance literacy items were frequently visitedSlide10
Assister Survey
Survey Monkey questionnaire sent to known CAC’s, navigators, IPAs71 respondents
Completed
over three weeks (last two weeks of February, early March)
Results may not be representative of the entire assister communityNavigators and CACs responded; no IPA responsesSlide11
Prior to this enrollment period, did you have any experience assisting consumers to apply for health insurance (public or private)?Slide12
Do you feel you received an adequate amount of training?Slide13
How much training did you receive to assist with the Health Insurance Marketplace?Slide14
How well did training prepare you in the following areas?
Top Ratings:Protecting consumer information and confidentiality (4.61)
Explaining special enrollment periods (4.26)
Determining consumer eligibility for AHCCCS or the Health Insurance Marketplace (4.23)Slide15
How well did training prepare you in the following areas?
Lowest Ratings:Assisting consumers whose plans were cancelled (3.35)
Solving “
looper
” problems (3.17)Troubleshooting application errors (3.10)Slide16
Top sources for training and information
Navigator/CAC/IPA Led Training (81.7 percent)CMS Webinars (53.5 percent)AACHC Webinars or Conference Calls (43.7 percent)
CMS Website (35.2 percent)
Cover Arizona webinars (31 percent)
CMS Conference Calls (26.8 percent)Slide17
Do you feel you had someone to whom you could ask questions and get answers regarding enrollment issues?Slide18
When providing application assistance, which “door” did you send consumers through first?Slide19
In the last month, did you experience glitches in healthearizonaplus.gov?Slide20
Were you trained to do AHCCCS applications in healthearizonaplus.gov?Slide21
Comments
Identity verification a problemExplaining plans continues to be a challenge Health literacy is a challenge
Training for scenarios would be helpful. More practice needed.
Networking among assisters very helpful
AHCCCS renewal notices problematicSlide22
CommentsAccount usernames and passwords, emails problematic
Looping problems for immigrantsSlow system, system crashesSlide23
Populations labeled as “very difficult” or “difficult” in providing application
assistance
Immigrants (51.6 percent)
Loopers
(50.8 percent)Individuals who spoke another language (45.8 percent)