Physician Training Module 3 2012 Module 3 Video Consults Video Consulting Access to Video Video Tips Convert Consult Video Window Technical Support Video Consulting Availability Video consults are available for members from 700am to 900pm local time 7 days per week Unlike pho ID: 573288
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Teladoc Physician Training
Module 3
| 2012Slide2
Module 3: Video Consults
Video Consulting
Access to Video
Video Tips
Convert Consult
Video Window
Technical SupportSlide3
Video Consulting: Availability
Video consults are available for members from 7:00am to 9:00pm local time, 7 days per week. Unlike phone consults, all video consults are scheduled.Slide4
Video Consulting: Minimum System Requirements
Windows: Internet Explorer 7.0
http://windows.microsoft.com/en-US/internet-explorer/products/ie/home
Mac: Safari
Flash Player 10.0
http://www.adobe.com/products/flashplayer.html
High Speed Internet Connection
Webcam
We will provide you one if needed.TelephoneSlide5
Module 3: Video Consults
Video Consulting
Access to Video
Video Tips
Convert Consult
Video WindowTechnical SupportSlide6
Access to Video
Log on to
the provider site and
you will see two queues:
Consult Queue (telephone consultations)
Scheduled Queue (video consultations)
The nurse on-duty will call you to confirm your availability for a video consultation before adding the request to your Scheduled Queue.
Simply “Lock” the
request, and click “Select” to begin the video consultation. You can access the video consultation 10 minutes prior to the scheduled start time.You will be asked to allow the site to access your camera and microphone. Select “Allow” to continue.Slide7
Access to Video Consulting
You must click “Allow” for the consult to work properly.Slide8
Module 3: Video Consults
Video Consulting
Access to Video
Video Tips
Convert Consult
Video WindowTechnical SupportSlide9
Video TipsSlide10
Video TipsSlide11
Module 3: Video Consults
Video Consulting
Access to Video
Video Tips
Convert Consult
Video WindowTechnical SupportSlide12
Convert Consult from Video to Phone
If necessary, you can also change the consult type from a video to a telephone consult without rescheduling the member. Click the “Change Consult Type” icon
.
If the patient requests a change, or you need to overcome a technical difficulty, you can switch to audio by telephone simply by calling the patient
.
This changes billing and record-keeping and removes the video window. Your screen stays connected to the patient’s record. Call the patient and complete the consult by the phone.Slide13
Module 3: Video Consults
Video Consulting
Access to Video
Video Tips
Convert Consult
Video WindowTechnical SupportSlide14
Video Window
The video window will display a larger image of the patient and a smaller image of you. Slide15
Video Window
Video Tab:
contains
the video window and buttons to control your video consultation experience.
Video On/Off: click this button if you want to turn off your webcam.
Audio On/Off: click this button to turn the PC audio off. Use the slider to adjust the volume level.
Connect: if you lose your connection with the patient, click this button to reestablish the connection.Slide16
Video Window
Help: click the Help icon to access the video consultation FAQ page.
Images Tab: shows you all of the pictures the patient has taken during the consult. Click a picture to view the full size.Slide17
Module 3: Video Consults
Video Consulting
Access to Video
Video Tips
Convert Consult
Video WindowTechnical SupportSlide18
Technical Support
If you are having issues with your video consultation, click the link below the video screen.
This screen will give you the ability to send a note to the Video Support Team. You can also call 1-888-902-0912 for immediate assistance.Slide19
Contact us:
Amy
McKay
Clinical Director
(214) 302-5205
amckay@teladoc.com
Boyd
Harbour
Physician Recruiter
(214) 302-5228
bharbour@teladoc.com
© 2012 Teladoc, Inc. All right reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission.
Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.