Management Department February 12 2011 Texas State University Leadership Institute Building Effective Teams 1 Teams can make magic httpwwwyoutubecomwatchvTzNACAG74QA US organizations use teams for a variety of reasons ID: 560558
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Dr. Robert KonopaskeManagement DepartmentFebruary 12, 2011
Texas State University Leadership Institute“Building Effective Teams”
1Slide2
Teams can make magic!http://www.youtube.com/watch?v=TzNACAG74QAU.S. organizations use teams for a variety of reasons80% of companies with more than 100 employees use teams90% of all U.S. employees work part of their day in a teamChances are…you’ll be a member of one (or more) teams at your work!
2Get ready for teamwork!Slide3
Improved customer satisfactionImproved product & service qualityIncreased speed & efficiencyHigher
job satisfactionBetter decision makingMore creative problem solving3Advantages of teamsSlide4
Initially high employee turnoverSocial loafingLowered quality of group decision makingGroupthinkInefficient meetingsDomination by a few membersLack of accountability
4Disadvantages of teamsSlide5
The presence of someone with expertiseThe presentation of a
compelling argumentLacking confidence in one’s ability to contributeAn unimportant or meaningless decisionA dysfunctional decision-making climateAgain, social loafing can be an issue5Why people withhold effort in teamsSlide6
6When to use teams (or not)!Slide7
7Continuum of autonomy in work groups
TraditionalWorkGroupsEmployeeInvolvementGroups
Semi-
autonomous
Work
Groups
Self-
managing
Teams
Self-
designing
Teams
AutonomySlide8
Same as self-managing teams except:Control and change design of teamControl resources for task accomplishmentImpose discipline on team members:Hire and fireDivide rewardsDecide on penalties (ex: tardiness) Can change task of team
8Self-designing TeamsSlide9
Geographically and/or organizationally dispersed coworker who use telecommunication & IT to accomplish an organizational taskTips for creating successful virtual teams:Select self-starters and strong communicators
Keep the team focused on clear, specific goalsProvide frequent feedbackPeriodically bring team members together & use team buildingImprove communications & ask team members for feedback on how well team is working9Special type of team: VirtualSlide10
10Work team characteristics
TeamSizeTeamConflictTeamDevelopmentTeam
Norms
Team
CohesivenessSlide11
Informally agreed-on standards that regulate team behaviorPowerful influence on work behaviorRegulate the everyday behaviors of teamse.g., soldiering
11Team normsSlide12
The extent to which members are attracted to the team and motivated to remain in itCohesive teams:retain their members
promote cooperationhave high levels of performancePromote team cohesiveness by:Make sure all team members are present at team meetingsCreate additional opportunities for teammates to work togetherEngage in nonwork activities as a teamMake employees feel that they are part of a “special” organization12Team cohesivenessSlide13
13Team size & performance: A U-shaped relationship
Team Size
(6-9 members)
PerformanceSlide14
C-type Conflictcognitive conflictfocuses on problems and issuesassociated with improvements in team performance
A-type Conflictaffective conflictemotional, personal disagreementsassociated with decreases in team performanceBoth types often occur simultaneously14Team conflictSlide15
Forming – 1st stage of team development; get to know other members; set ground rulesStorming – 2nd
stage; conflict over what should be done & how to do it; team leader nudges group toward team goalsTeam will be ineffective if it gets stuck hereNorming – 3rd stage; informal rules; members get used to roles; group cohesion growsPerforming – 4th stage; performance high b/c team has matured; it’s fully functioning now15Team Development: StagesSlide16
16Types of team training
ConflictInterpersonal SkillsDecision Makingand Problem Solving
Technical Training
Training for Team LeadersSlide17
Power strugglesIndividual behaviorUnequal WorkloadLack of top management supportPoor leadershipLack of focus
Capability issuesGroupthinkhttp://www.youtube.com/watch?v=qYpbStMyz_I17Causes of Unproductive TeamsSlide18
18Team Compensation & Recognition