Warranty completely replaced by us at our discretion at no cost Parts complained about must be kept for 6 months or returned to us if requested The costs of the replacement part including despat ID: 367358
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Warranty a) Defective goods, justifiably complained and within the deadline, shall be repaired or completely replaced by us, at our discretion, at no cost. Parts complained about must be kept for 6 months or returned to us if requested. The costs of the replacement part, including despatch, shall be borne by us. b) If the repair fails within a reasonable period of time and if we allow a suitable grace period to expire without result, the Customer shall be entitled to withdraw from the contract or to reduce the purc hase price (price reduction). c) The Customer shall not be entitled to claims for damages or reimbursement of expenses (hereinafter referred to as: damages claims) based on any legal grounds whatsoever, and in particular on the grounds of infringement of duties ensuing from the contractual obligation or from tortious acts. This shall not apply in cases of mandatory liability (e.g. pursuant to the Product Liability Act), of liability in the event of premeditation or gross negligence, or where there has been injury to life, body or health EHEIM shall in such cases be liable for its legal representatives and senior employees and also, in the event of premeditation or gross negligence in respect of cardinal duties, for its other employees. Such exclusion shall include damages claims on the grounds of infringement of fundamental contractual duties, provided that the losses or damage involved were not of a foreseeable kind typical for this type of contract. The distribution of the burden of proof shall remain unaf fected by these regulations. d) Product liability claims shall be governed by the Product Liability Act. Insofar as company EHEIM is insured against product liability claims, the scope of such claims shall be determined by the scope of the insurance cont ract. For the US and Canada: EHEIM North America 3883 Saint Jean Blvd Suite 502 Dollard - Des - Ormeaux, Quebec H9G 3B9 Phone: 1 - 888 - 343 - 4662 E - mail: support@eheimna.com Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.