Collaborating with Community Agencies and Employers to Improve Employment Outcomes for - PowerPoint Presentation

Collaborating with Community Agencies and Employers to Improve Employment Outcomes for Homeless Veterans Homeless Veteran Community Employment Services VHA Homeless Program Office June 28, 2017

Panel presentersDr. Carma Heitzmann, National Director, Homeless Veteran Community Employment Services (HVCES), VHA Homeless Programs Office Anthony Love, Senior Advisor and Director, Community Engagement, VHA Homeless Programs Office Curt Behlow, Community Employment Coordinator (CEC), VA Ann Arbor Health Care System Glenn Osowski, Healthcare for Homeless Veterans (HCHV) Vocational Development Specialist (VDS), VA Ann Arbor Health Care SystemBridget Kleinert, Community Employment Coordinator (CEC), Greater Los Angeles VA Medical CenterKevin K. Sellers, Community Employment Coordinator (CEC), Central Alabama VA Health Care System (CAVHCS – Tuskegee) 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 2

Poll questionAre employment services integrated into your homeless program? Yes No 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 3

The Importance of Community Engagement & Developing Effective Relationships Dr. Carma Heitzmann, National Director, Homeless Veteran Community Employment Services (HVCES) VHA Homeless Programs OfficeAnthony Love, Senior Advisor and Director, Community Engagement VHA Homeless Programs Office

What is Community Engagement?The Centers for Disease Control and Prevention (CDC) define community engagement as the process of working collaboratively with groups of people who share: Geographic proximity,  A special interest, or A similar situation 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 5

Developing Relationships One of the first steps to developing strong community collaborations is….. Building Trust 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 6

Developing partnershipsDo your homework Set clear expectations and focus on outcomes Agreements (To do or not to do) Level of Commitment and CollaborationShared GoalsCommunication 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 7

Partnership risksConflict of interest (perceived or real) Partner over promises/under delivers  Partner goes out of business Partner engages in embarrassing or illegal behaviorStaff Turnover 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 8

Partnership benefitsIncrease Awareness   Provide Access to Additional Resources Beneficial for the Client Mutually Beneficial for OrganizationsEfficiency and Effectiveness 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 9

Poll questionIn what ways can you improve employment outcomes? Ensure HOMES data accuracy Ongoing communication with Veteran Development of internal and external Employment Collaboratives All of the above 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 10

Poll questionWho should be included in a community collaborative relationship? VA Employment Staff Department of Labor State Employment Agencies VBA VR&E staff Employers All of the above 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 11

Improving Employment Outcomes through Collaborative Efforts Glenn Osowski, ICGC-II Vocational Development Specialist, HCHV VA Ann Arbor Health Care System

“Community collaboration has been identified as the single most effective means of enhancing the quality of and ultimate success of employment and vocational training programs and services.” - Department of Labor National Coalition for Homeless Veterans 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 13

CATCHMENT AREA - NORTHEAST OHIO 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 14

SUPPORTIVE SERVICES/SUPPORTED EMPLOYMENT The VA Ann Arbor HUD-VA Supported Housing Program, in conjunction with Lucas Metropolitan Housing Authority, Lucas County Veterans Service Commission, and Veterans Matter, housed 170 Homeless Veterans in Lucas County in 2015-2016.The VA Ann Arbor Healthcare for Homeless Veterans (HCHV) program, in conjunction with National Church Residence, Lucas Metropolitan Housing Authority, Lucas County Veterans Service Commission, and Veterans Matter, housed 75 homeless or at risk of homelessness Veterans between October 2015 and December 2015. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 15

SUPPORTIVE SERVICES/SUPPORTED EMPLOYMENTIn Fiscal Year 2017 through May: 65.38% of Veterans exited the Ann Arbor Grant & Per Diem residential program with community, competitive employment (national FY17 benchmark for GPD3 is 50%). 65.35% of Veterans were employed competitively while housed and receiving HUD-VASH case management (national FY17 benchmark for VASH3 is 38%) VA Ann Arbor Healthcare for Homeless Veterans (HCHV) program partners with Neighborhood Properties Inc. for the Griffin Street Project where homeless Veterans who are living with severe mental illness receive service-rich transitional housing. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 16

VA OUTREACH TO Community PARTNERSCoordinates efforts to: Connect homeless Veterans with immediate “right fit” employment along with ongoing support services. Place homeless Veterans into job training programs that enhance skills and lead directly to competitive employment. Utilization of Federal, state, county, and city resources in service coordination.This ‘No Wrong Door’ approach to vocational and employment services reduces the risk of duplicating services.Convened a work group of key stakeholders to create clear access to competitive employment to ensure each homeless Veteran can afford to live autonomously. Perform regular rural outreach. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 17

Lucas COUNTY VETERAN HOMELESS EMPLOYMENT Initiative Veteran Employment Initiative Working Group Kickoff: Included Federal, state, county, city, VISN, VA, Service Organizations, and Press. Goals of the Working Group include: To develop relationships between VA and the community.To avoid duplication of services. To develop vocational training opportunities.To develop relationships with Labor organizations as well as with Veteran organizations such as Helmets to Hardhats.To provide outreach to employers – focusing on locally-owned and Veteran-owned businesses – no temporary employment agencies. To identify vocational training and certification programs – with immediate employment opportunities during and after completion of training. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 18

Initiative Working Group holds meetings monthly. Rotate monthly meetings to community stakeholder locations – gets stakeholders out into the community. Invite Veterans seeking employment and/or vocational training to the meetings to provide feedback. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 19 Lucas COUNTY VETERAN HOMELESS EMPLOYMENT Initiative

Veterans matter Per the website https://veteransmatter.org … “Veterans Matter is the result of collaborative innovation integrating technology, housing and the community, with the medical, mental, and employment help provided by the VA that creates evidence-based results for our heroes in need: Returning them to domestic autonomy. Our mission is simple, house as many homeless Veterans as we can, as fast as we can to provide the fresh start”.Collaborating to: Provide on-the-job training for Veterans who obtain employment.Purchase needed items such as eye glasses, clothing, and boots.Fund Peer Support Certification (i.e., class, hotel, transportation, per diem). Employer engagement.Recruitment of volunteers for resume writing and interview skills assistance as well as mentoring. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 20

Case studiesVeteran living in Supported Housing Addressing housing needs. Participated in training. Transitioned to full-time community, competitive employment.Veteran participating in the Compensated Work Therapy/Transitional Work (CWT/TW) Program Participated in CWT/Transitional Work.Successfully transitioned to full-time community, competitive employment.Veteran living with mental health issues Participated in Trucking School.Hired by local Trucking Company. Trucking Company paid for Veteran’s training. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 21

Glenn Osowski, ICGC-II Veterans Administration Ann Arbor Healthcare System Healthcare for Homeless Veterans Team 419-360-5022glenn.osowski@va.gov 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 22

Poll questionWill Employment Coalitions and Collaboratives look the same at every VA? Yes No 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 23

Assisting Homeless Veterans with Employment - Hire MI Vet Curt Behlow, LMSW Community Employment Coordinator (CEC), Homeless Program

Hire michigan (MI) VET

Mission Statement: A community initiative that helps Veterans acquire meaningful employment. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 26 Outreach Networking Events Preparation Day (Prep Day) Hiring Event Goals, Objectives, and Process: HIRE MI VET

Development of hire MI Vet Homeless Program Coordinator encouraged CEC to organize a Job Fair at the VA Ann Arbor. Partnered with Department of Labor’s (DOL) Homeless Veterans Reintegration Program (HVRP) and VA’s Therapeutic and Supported Employment Services (TSES – Compensated Work Therapy (CWT)). Previous CEC provided information about existing community relationships. Assembled a planning committee in May 2015.Visited the Rotary Club of Ann Arbor and obtained support.Sought out four (4) other partners, not just for the Job Fair, but for the development of a Community Initiative.Community Initiative is currently in the process of becoming a 501c3. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 27

HIRE MI VET PARTNERS 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 28 Community Partners

28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 29 Community Partners A cold call was made to the Rotary Club asking to present on the role of the CEC. A Non-profit that works to help Veterans and other people living with disabilities. MAP has an employment program and is an HVRP grantee. Provide venue and employer coordination. HR Department provides job opportunities.

28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 30 Organizational Structure Co-chair Co-chair Marketing Coordinator Sponsorship Coordinator Survey Coordinator Volunteer Coordinator Logistics Coordinator Employer Coordinator Social Media Coordinator Administrative Aid Prep Day Event Planner Treasurer Website Design and Management Networking Event Planner

Identified Gaps & challenges Employers’ perception of homeless Veterans. Committee members are volunteers. Community Initiative vs. a single Hiring Event. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 31

Mitigating the IssuesVisiting committee members one-to-one to receive feedback. Getting a specific time commitment from volunteers. Utilizing committee roles and responsibilities for accountability. Horizontal leadership. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 32

Outcomes Employment Onsite interviews Opportunity for the community to support VeteransNetworkingUnderstanding of civilian job marketPuts a face on the job applicationInterview practiceResearchNetworkingRaises awareness of Veterans needing employment 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 33

Prep Day Data & Statistics Year 2015 2016Attendees2828Resume 2119Interviews1915Haircuts810Clothing179 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 28 June 2017 34

Hiring Event Data & Statistics Year 2015 2016Attendees122128Employers 2227Service Providers1215Volunteers20+30+Job Offers1113 InterviewsN/A23+Internship01 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 35

Website & Social MediaCheck us out on Facebook And our website: WWW.HIREMIVET.ORG 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 36

Curt Behlow, LMSWCommunity Employment CoordinatorVeterans Administration Ann Arbor Healthcare System Healthcare for Homeless Veterans Team Phone: 734-646-7122 Curt.Behlow@va.gov 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 37

Poll questionCan community partnerships help with the following challenges in your community? Lack of transportation Lack of work clothing and equipment Lack of employment opportunities All of the Above None of the Above 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 38

Homeless Veteran Reintegration Program (HVRP) Partnership Bridget Kleinert, LCSW Community Employment Coordinator Greater Los Angeles VA Medical Center

Description of GLA HUD-VASH and HVRPHUD VASH: Approx. 4,700 Veterans, spread throughout greater Los Angeles County (4,751 sq. miles). Multiple VASH teams, organized by geography. Five (5) contract agencies providing VASH Case Management. Homeless Veterans Reintegration Program (HVRP): Department of Labor (DOL) Program.Services offered include: job counseling, resume preparation, job placement, and follow-up at 30, 90- and 180-day intervals. Ensures receipt of essential supportive services such as clothing, shelter, referral to medical and/or substance use disorder treatments, and transportation assistance — either at the program site or at another community agency. Is unique in their ability to use money flexibly to encourage employment success.  i.e., if a client needs a uniform, tools, or a state license in order to gain employment, HVRP can provide the funds. HVRP PARTNERS: Volunteers of America, Salvation Army, People Assisting the Homeless (PATH), and 1736 Family Crisis Center. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 40

PROBLEM: HUD-VASH Veterans not enrolling with HVRPThis assessment was based on: CEC attended weekly HUD-VASH Orientations and discussed HVRP Grantees with both Veterans and HUD-VASH staff. Veterans and staff were generally unaware of HVRP and the requirement to enroll prior to securing housing. CEC worked out of the West LA VA ‘Welcome Center’, where homeless Veterans received walk-in services, from 10/2015 to 2/2017. Assisted Veterans directly and collaborated with other service providers at the Center. Veterans and service providers were generally unaware of HVRP.HVRP Grantees did not have an established relationship or line of communication with VA Homeless Programs. While each agency had a referral form, those forms had not been distributed to VA Homeless Program staff so they were rarely (if ever) used by VA staff. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 41

CHALLENGES & SOLUTIONS 1) Challenge: HUD-VASH staff not consistently educating Veterans on HVRP upon VASH enrollment, prior to obtaining housing. Solution: Include HVRP as part of HUD-VASH Orientation.  2) Challenge: VA Staff and HVRP providers have trouble exchanging secure information because VA staff cannot send sensitive information via unencrypted email. Solution: Each HVRP staff has been given RMS (Rights Management System) access, allowing them to send and receive sensitive information using encryption. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 42

CHALLENGES & SOLUTIONS 3) Challenge: The West LA VA Welcome Center not including employment services for homeless Veterans. Solution: A rotation of HVRP providers now stationed at Welcome Center to serve any and all Veterans who come in requesting assistance with employment. 4) Challenge: 1,019 Veterans in HUD VASH program identified as “unemployed” or “actively seeking employment”. It’s unclear whether Veterans are connected to employment resources. Solution: Using the HOMES OR7 Report, use a targeted approach to identify Veterans who are unhoused and unemployed/actively seeking employment. Contact Veterans and provide education on community employment resources, including HVRP at the Welcome Center. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 43

28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 44 HVRP ROTATION CALENDAR WELCOME CENTER & VASH ORIENTATION

resultsHomeless Services Scorecard: GLA HUD-VASH Employment rate has increased from 30% (October 2015) to 41.02% (May 2017).HOMES OR7 Report:Number of “unemployed” Veterans was reduced from 1,182 Veterans (May 2016) to 949 Veterans (May 2017). People Assisting the Homeless (PATH) HVRP Manager:“In collaboration with the Welcome Center, we have substantially noticed a higher increase in enrollments. Since we have participated in the rotation for the Welcome Center for the last two (2) rotations, we have enrolled 22 Veterans that qualify for our program. Out of those 22 Veterans, six (6) Veterans have been employed and two (2) have obtained their permanent housing, all of this in just two (2)months.” 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 45

resultsVA Homeless Program Staff: “In March 2016, I met with a homeless Veteran who only came to see me to request a clothing voucher and declined to engage with services otherwise.  I told him that a Community Employment Coordinator and HVRP staff member come to the clinic one day a week and encouraged him to engage with them. I sit across the hall from the office that HVRP uses and I have seen the Veteran accessing their services multiple times.” VA Homeless Program Staff: “In February 2017, I referred a homeless Veteran to HVRP who was living in a transitional housing program, had been recently released from incarceration, and was eager to obtain work. He reported feeling hopeless about gaining employment. Since February, the Veteran has had multiple interviews and was hopeful of passing a probation period to gain a permanent position. Being able to share with Veterans that we can connect them to knowledgeable professionals who can assist them with all aspects of the employment process has been such an asset. I hope that these programs continue to grow.” 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 46

resultsHUD VASH Intake Team Lead Social Worker: “Since October 2016, our VASH Intake Team has been collaborating with HVRP agencies to provide Veterans with support in their employment search. Each week, our VASH Veterans are connected with employment resources and one-on-one support from agencies in the community. This partnership has empowered our Veterans to progress towards their employment goals while also gaining housing stability. It has also given our VASH team the opportunity to meet community service providers and expand our resource ‘tool belt’.” PATH HVRP Case Manager: “Taking part in the VA rotation has had great results as we have been able to actively participate in our Veteran’s life. This collaboration has benefitted us as providers to ensure our participants have an accurate understanding of our program. We have been able to directly support Veterans who are eager to seek employment and provide them with resources while enhancing their employment opportunities. Moreover, I believe being able to network with others employees in the VA has served as a great tool and enriches Veterans needs.” 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 47

resultsVolunteers of America (VOA) HVRP Manager: “As compared to our second quarter, our enrollment numbers appear to have been met much faster in this quarter by being stationed at the VA. We have also been able to increase referrals to other Volunteers of America programs such as SSVF, Emergency Shelter, and Transitional Housing.” Volunteers of America (VOA) Downtown LA HVRP “William is a Veteran who enrolled with HVRP-LA during our onsite rotation at the Welcome Center. Our staff conducted an assessment and he was identified to have underemployment and homeless barriers. William worked hard with his Job Developer to create an Individual Employment Plan that fit his needs. He was provided with job readiness skill training that culminated by completing an Armed Guard training course. William is now employed full-time as an Armed Guard in Palm Springs, CA making a livable wage to sustain himself sufficiently.” 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 48

Bridget Kleinert, LCSW Community Employment Coordinator VA Greater Los Angeles Medical Center Phone: 310-478-3711 Bridget.Kleinert@va.gov 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 49

Poll question How has community engagement impacted the Veterans served in your community? (select all that apply) Improved employment outcomesImproved housing stabilityIncreased transportation resourcesDecrease in duplication of services Better communication between providers and agencies 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 50

Addressing Veteran Barriers to Employment Through Community Partnerships Kevin Sellers Community Employment Coordinator Central Alabama Veterans Health Care System (CAVHCS)Tuskegee, Alabama

28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 52 Created by the CEC and Anna Taylor with the Alabama Department of Rehabilitative Services (ADRS) with the goal of bringing local organizations and agencies together to address Veterans barriers to employment. List of organizations represented by the Council: Local Collaboration Alabama Department of Rehab Services Alabama Career Center Easter Seals WCOV- Radio Goodwill Industries AAFES – Maxwell AFB Montgomery Area Transit Priority Veterans Still Serving Veterans Alabama Department of Human Services Central Alabama Veterans Employment Council

Collaboration Outcomes - summitsCareer Opportunity Summit 40 employers 125 attendees 5 hires on the spot 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 53 Employer Breakfast Summit Over 90 employers representatives a 5 agencies presented Topic – Veteran Training Fund Outcome – Employers interest https://adrsrehabnews.com/2016/12/15/va-employer-summit-a-success/

Employer breakfast summit 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 54

Collaboration outcomes – Good wheels for Veterans 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 55 Annual “Good Wheels for Veterans” More than 65 bikes were given to Veterans for transportation; More than ten (10) Veterans were able to begin working in the CWT program; Two (2) Veterans bought their own car after starting work and receiving a bike; 6 Shelters received bikes to loan to Veterans. Goodwill Industries New location Safe Haven Men’s Shelter Friendship Mission Women's /Family Shelter

Collaboration outcomes – CAV Employment Council 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 56 Central Alabama Veterans Employment Council Provides “Employment Assistance” Partnership that brings together resources and collaborations to prepare Veterans for employment opportunities https://youtu.be/kzTA7TnYvgU

Collaborations Outcome – Trinity PrattvilleTrinity United Methodist Community Church of Prattville Trinity United Methodist Church, Prattville Alabama Assistance with resume writing and mock interviews as well as with preparing for interviews with support such as business clothing. Youth program assists by hosting the Bike Drive. To date, 16 bicycles have been collected as well as cash for helmets and bicycle gear. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 57

Collaborations Outcome – Trinity Prattville Community Church hosts a special event to assist in the mission to get Transportation for Veterans. Order of events for the service: Designated group organizes outside church with bicycles.  There are three (3) leaders to follow so each group knows where to go in church.The congregation sings "Bringing in the Wheels" while groups bring bicycles into the church as a display.A short introduction and speech is made to recognize the effort of the church and handing over of the bicycles to the VA.Video and photography occurs throughout the event.Bicycles exit the church. At the end of the 11am service, all bicycles are loaded onto the VA truck. 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 58

28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 59 List of additional Partners Montgomery Area Committee on Employment of People with Disabilities (An affiliate of the Alabama Governor’s Committee on Employment of People with Disabilities) Montgomery Area Transit – Partnership provides discounted bus fare and opportunity to be on route planning committee MACEPD – Provides job leads for people living with disabilities and supports events hosted by CAVHCS CEC Wind Creek Casino – Provides donations, support, and food items Family Guidance Center – Developed a 3-day Employment Summit for Veterans to receive job readiness and Entrepreneurship classes Jeep Owners Central Alabama (JOCA) – funding, donations Buffalo Rock – Beverages for events, bike, jobs Regions Bank – bike, funding, jobs O’Reilly’s Auto parts, - Jobs Larry Puckett Chevrolet - jobs, funding US Foods, - jobs, food items for events Flowers Bakery, - jobs, food items for events Reddy Ice, - jobs, food items for events Chicken Salad Chick, - jobs, food items for events Allstate Beverages, - jobs, food items for events Budweiser, bikes, water for events, jobs Frito Lay, , - jobs, food items for events Blue Ridge Mountain Water, - jobs, food items for events Home Depot, - jobs, food items for events

Kevin Sellers – Central Alabama Veterans Health Care System For creating partnerships in the River Region that help Veterans and Veterans with Disabilities Partnership of the Year Award

Central Alabama Veterans HealthCare System Receives Large Business of the year award for hiring Persons with Disabilities Large Business Employer of the Year – Central Alabama Veterans Health Care System

Kevin K. Sellers Community Employment Coordinator Central Alabama VA Healthcare System - Tuskegee Phone: 334-727-0550 x2549(office)/334-202-7042(cell)Kevin.Sellers@va.gov 28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 62

28 June 2017 COLLABORATIVE RELATIONSHIPS & EMPLOYMENT 63 Questions??