PDF-Microsoft Dynamic 365 Customer Service

Transform customer service excellence with Microsoft Dynamics 365 Unleash the power of AIdriven solutions improve response times and elevate satisfaction Discover the future of customer support. Ross Dembecki / Lead Product Manager. Brad Beumer / . Global Solution Architect. Is a flexible business application that helps organisations increase business productivity and drive connections across people, processes and ecosystems. Toolkit 2.0. Markus Landler. Program Manager. International Customer Advisory Team . Microsoft Corp.. Session Code: . INT306. Who are you?. Session objectives. Have an understanding of the ESB architectural style and its place within the overall . Partner readiness deck. The Cloud Opportunity. “. Roughly . one quarter of SBs and one half of MBs plan to shift their . budgets . to more cloud spending over . on-premise. spending. ”. -. AMI. Annual . Group Program Manager, Exchange Datacenter . Microsoft. Behind the Curtain: . How we run Exchange Online. ARC301. Setting some context…. a. ll the things we can . (or not). share. This is not a marketing or a sales session! . Presenter. 160M. Data records compromised from top 8 breaches in 2015. 4. The need for ongoing SAM services is growing. The cloud is necessary… but a disruption . Criminals are becoming more sophisticated . Customer . Driven . Update . (CDU) for CRMOL. What is Customer . D. riven Update (also known as CDU)?. Review the CRMOL Update Policy and Communications Cadence. . Answer Questions. CRM Online Customer Driven Updates – What is it?. Angela Bandlow. Sr. Director Marketing, . Microsoft Dynamics 365. Microsoft Dynamics 365 in the news! . “Microsoft makes a cloud push with new Dynamics 365 software suite and App Store”. “Microsoft ups Salesforce, Oracle rivalry with new cloud product“. Bart Vande Ghinste. Enterprise Architect. Developer & Platform Group. bartvagh@microsoft.com. Fifth Generation of Computing. Mainframe. Client-Server. Web. SOA. Cloud. 1970s. 1980s. 1990s. 2000s. - Elevator Pitch. Master the service call. Quick Pitch. Move from reactive to proactive. . field service . by bringing. together IoT and AI with Field Service. Customer Benefits. Fix before customers know there’s an issue . Principles and . Expectations. Ian.Hameroff@microsoft.com. Group Product Manager. Office 365 Service Experience. This . Morning. , . I Hope to Answer…. What are your questions and feedback?. How can you best manage change or if there’s a service incident?. Presenter Name. Presenter Title. Presenter Date. Better Customer Service Drives Company Value. “…. companies with high customer satisfaction scores . have blown the S&P 500 out of the water, especially over the last few years. Not only have they produced . Service. How Leaders Shape Culture. U.S. Cellular® . Leadership Journey. Jay Ellison. The Challenge. Regional Wireless Carrier against growing national players. Lack of go-to-market strategy in rapidly evolving industry. Empower your customer service team with Microsoft Dynamics 365, a comprehensive cloud-based solution that delivers exceptional customer experiences across all channels. Unleash the power of AI-driven insights, seamless omnichannel support, and unified case management to streamline operations, enhance agent productivity, and foster customer loyalty. Get a deep understanding of how Microsoft Dynamics 365 Customer Service delivers end-to-end customer engagement through its unified platform and comprehensive capabilities. Read how it empowers agents, meets customers on their channel of choice, provides a holistic view of the customer journey, and adapts seamlessly to business needs. Learn how AI-driven insights uncover process improvements and automation opportunities to enable hyper-personalization at scale. Discover capabilities around omnichannel routing, case management, knowledge base, customer portals, chatbots, analytics, and integration with back-end systems. Also, understand the complete customization flexibility offered through Power Apps, Power Automate, and Power Virtual Agents to extend Dynamics 365 Customer Service. With the ability to unify organization-wide teams, data, and processes plus maximize productivity and customer satisfaction - read how Microsoft Dynamics 365 stands out as an intelligent customer service CRM solution.