PPT-HOW TO SAY “I’M SORRY”

Author : sherrill-nordquist | Published Date : 2018-09-17

WHEN THINGS GO WRONG 1 2 Studies have shown that the main reason residents and their families sue when something goes wrong is because they want to know what happened

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HOW TO SAY “I’M SORRY”: Transcript

WHEN THINGS GO WRONG 1 2 Studies have shown that the main reason residents and their families sue when something goes wrong is because they want to know what happened An honest and compassionate apology .

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