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Client Quality Oracle Probe Kit IRate Web pagesVideo ClipsProbe Kit script Browser Browser Video FlowMeasurement Flow Browser Browser Measurement Result Bitrate Decision User clicks WebVideo Server F. Handling an Irate Resident on the Telephone on the Telephone 1. Remain Calm... Remain Calm... pleasant, concerned, and sincere. Treat this angry Resident as friendly and genuinely as you did the d By John Tschohl Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee’s service skills. It can take you to your breaking point if you 3.. 4.. 5.. 6.. 7.. 8.. 9.. 10.. 11.. 12.. 13.. 14.. 15.. 16.. My confidence level for vocabulary test . 2…….. Apathetic. Cajole. Candid. Cavort. Cohort. Corpulent. Fallible. Foreboding. Germane. Week #2. Definitions: . Write these on your own paper to SAVE.. Laconic: expressing much in . few words. Throng: a crowd. Intrepid: brave. Accost: to approach and speak to. Reticent: silent, reserved, reluctant. Joe LaBracio . Irate. – Adjective. Angry or enraged . Example. Angry Customer. Ignoring any attempt to be calmed. Never stoop down to this persons level . Option A – get up, defend your downed co-worker, bound to receive the same fate Dan had . Northstar. 3 Reading/Writing. Credit Cards. How . many do you have / want / need? . When . did you first get one? . How . often do you use one? . Which . credit card company is best? . Do . you worry about credit card security? . To enrol or for condential information:icwg@xtra.co.nzwww.innercitywomensgroup.org.nzInner City Women’s GroupPO Box 78-059, Grey Lynn, Auckland 1245icwg@xtra.co.nzwww.innercitywomensgroup.org.nz 1 2 P irate Copyright 2010 by Adrian Plitzco. ISBN 978 - 0 - 9870604 - 0 - 2 Chapter 1 A thunderstorm had just pas sed over the little farm house . You could still hear a faint thunder, rolling up To enrol or for condential information:icwg@xtra.co.nzwww.innercitywomensgroup.org.nzInner City Women’s GroupPO Box 78-059, Grey Lynn, Auckland 1245icwg@xtra.co.nzwww.innercitywomensgroup.org.nz To make shorter.. Link: a bridge. (A bridge makes. Your trip shorter). Synonyms: . Shorten, condense,. abbreviate. Adherents . (n) a follower, supporter; (. adj. ) attached, sticking to. Link: (to add to). 1. . Abridge. - to make shorter. It is the sacred duty of all Americans to oppose any attempt to . abridge. or deny the rights guaranteed to us in the Constitution. . 2. . Adherent. - a follower, supporter; attached , sticking to. English 9 and 9B. abridge (v.) to make shorter. Synonyms: shorten, condense, abbreviate. Antonyms: expand, enlarge, augment. EX. Travel by air . abridges. the time needed to reach far-distant places.. adverse. reaction to the new. medication, she had to go into the hospital for treatment. and observation.. adjective. adverse. ad vurs. hostile, unfavorable, or harmful. antagonize verb. I1112111CONFIDENTIALdecision to emigrateare 1 His agedMrs Birsiaka was foundhe beach at Los Angeles and his aged father-in-lawProfessor Birsiska one of the surviving signatories of the Declaration of