Lead Technology Specialist Health amp Education Microsoft Ltd Infrastructure Optimisation in the NHS Agenda Pressure on IT Infrastructure Optimisation What is it IO NIMM Why is it important to you and your customers ID: 380148
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Slide1
Nick UmneyLead Technology Specialist (Health & Education)Microsoft Ltd
Infrastructure Optimisation in the NHSSlide2
Agenda
Pressure on IT
Infrastructure Optimisation
What is itIO, NIMMWhy is it important to you and your customersProcessExamplesBusiness IntelligenceBusiness Desktop DeploymentSlide3
Business Results
& New Value
Clinician
Productivity
Patient
Connection
Keep Business
Up & Running
Security
Government
(TCO)
Technology
Change
Regulatory
Compliance
Cost
Reduction
Pressure on IT
Annual NHS Spend on Infrastructure & Operations (excluding
NPfIT
) is £1.54bnSlide4
Infrastructure Optimisation Based on Gartner IT maturity model4 Levels :
Basic
Standardised
RationalisedDynamicAcross 3 areas:Core InfrastructureBusiness ProductivityApplication PlatformMeasures IT maturity (not MS Products)Slide5
Cost Center
Uncoordinated,
manual
infrastructure
More
Efficient Cost Center
Managed IT
Infrastructure
with limited
automation
Managed and
consolidated IT
Infrastructure
with maximum
automation
Fully automated
management,
dynamic resource
Usage , business
linked SLA’s
Business Enabler
Strategic Asset
* Based on the Gartner IT Maturity Model
Infrastructure OptimisationSlide6
Capabilities?Slide7
Infrastructure
Optimisation
The journey to enhance IT’s impact to the business
Application Platform
Business Productivity
InfrastructureSlide8
What are the customer benefits?
Annual IT labour
Cost £660 per PC*
Plan /
Optimise
Change
Operate
Support
Plan/
Optimise
Change
Operate
Support
Plan/
Optimise
Change
Operate
Support
Plan/
Optimise
Change
Operate
Support
Improve IT efficiency
Increase agility
Shift investment mix
Annual IT labour
Cost £290 per PC*
Annual IT labour
Cost £115 per PC*
* Source: IDC, 2006
Exchange rate calculated at £1 = $2Slide9
Standardized
Rationalized
Basic
IO Improves
IT
Efficiency
Accomplish More with the Same Resources
PCs managed per IT FTE
100
200
300
400
700
0
Organisation
500
600
Source: IDC
data analyzed by Microsoft 2006
20%
60%
20%
76
£660
172
£290
442
£115
IT
Labour/PC
Average
PC’s per/IT
FTESlide10
What is the IO Process?
1. Complete the questionnaire
Microsoft or Partner to analyse results and plot results on the model
3. Custom Report & Guidance
4. Identify potential next steps
against the Business and IT prioritiesSlide11
What is the NIMM?Slide12
Dynamic
Standardized
Rationalized
Basic
Desktop, Server, and Device Management
Software distribution, Patch management, Mobility, Imaging, Virtualization
Data Protection and Recovery
Backup, Restore, Storage management
Security and Networking
Policy, Anti-malware, Firewall, Access control, Network protection, Quarantine
IT and Security Process
Best practice guidance on cost-effective solution design, development, operation, and support
Identity & Access Management
Directory services, User provisioning, Directory-based authentication
1
3
2
4
5
IO and NIMM
NIMM to IO MapSlide13
NHS Infrastructure Maturity Model provides guidance and helps trusts objectively benchmark for themselves their “as-is” infrastructure capabilities, then:Use it to build a plan for
coordinated
capability improvement in a systematic way
Use it to set investment priorities and create a benefits plan to understand desired outcomesUse it to collaborate with NHS suppliers so they create infrastructure solutions that NHS needs (and is ready for)What is the NIMM?Slide14
Contract also
extends Office to Groove and One Note
.
Windows Rights Management Services CAL
System Center Ops Manager Client OML
Exchange Server Enterprise CAL
Office SharePoint Server Enterprise CAL
Office Communications Server Ent CAL
Office Communications Server Std CAL
ForeFront Security Suite
Instant messaging and presence
eForms, spreadsheet publishing, data connectivity
Web, video, audio conferencing
Information protection
and policy enforcement
Desktop monitoring
Client & server security
Unified messaging and email compliance
Content management, enterprise search, portal
Messaging
System monitoring and management
Identity, security, networking, workloads
Office SharePoint Server Standard CAL
Exchange Server Standard CAL
System Server Config Manager CML
Windows Server CAL
Access
to Enterprise CAL
is through Maturity Model Profiling
IO
or
NIMM
Enterprise AgreementSlide15
Business Intelligence
Enterprise Content Management
Communications & Collaboration
Business Intelligence: BPIOSlide16
Data Management
SOA and Business Process
Business Intelligence
User Experience
Development
Business Intelligence: APIOSlide17
Business Intelligence Example
Excel
Performance Point Server
SQL Server
Reporting Services
SQL Server
Analysis Services
SQL Server DBMS
SQL Server Integration Services
Analytic
Views
Scorecards
Plans
Reports
Dashboards
Excel
Services
SQL
Server
MOSS
End-user
Tools
Standard CAL / IO
Standardised
Enterprise CAL / IO
Rationalised
Additional CAL / IO Dynamic
Healthcare
SystemsSlide18
Desktop,
Server
& Device Management
Security & Networking
IT Process & Policy
Identity & Access Management
Data Protection & Recovery
Core Infrastructure: ComponentsSlide19
Desktop, Device and Server Management
Rationalised
Dynamic
Primary Desktop OS/Office Suite is patchable and supported
Consistent plan to manage OS
Policy for DT Mgmt
Automated SW distribution (push/pull)
Automated asset mgmt & tracking
Layered image strategy
Application compatibility testing solution
SLA Monitoring of mission critical servers
Model Enabled Service level monitoring of desktops, applications & servers
Model Enabled Desired Configuration Management
Capacity Analysis Solution
Virtual Workload Mgmt/Provisioning
Application Push to Mobile Devices Access to LOB on Mobile Devices
Asset Management device measurement for Mobile
Standardised
Automated patch management
Defined images
Desktop image strategy
Consistent plan to manage OS
Monitoring present
Mobile Device provisioning
Security Policy provisioning (PIN) for Mobile Devices
Remote wipe & policy enforcement for Mobile Devices
Basic
Automated patching NOT present
Standard images NOT present
Inconsistent Plan to manage multiple OS
Monitoring NOT present
Mobile Device Provisioning NOT presentSlide20
The Solution Accelerator for Business Desktop DeploymentA free set of tools and
guidance covering the
deployment of Windows
OS and ApplicationsWhat is BDD?Slide21
The BDD “Wheel”Slide22
NHS Tools and Guidance
NHS Specific Version of BDD
Guidance Documents Including:
NHS Desktop Automated BuildAutomated Build Application IntegrationNHS Desktop DeploymentCustomised Build UtilityPre-populated with O/S and Office
NHS AppsSlide23
IO Partner Readiness
Partner IO Resources
www.microsoftio.com
Slide24
© 2008 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.Slide25
Gartner Maturity Model
Gartner’s Model
Microsoft’s Model
CentralisedStandardisedStandardisedStandardised
Rationalised
Rationalised
Virtualised
Rationalised
Service Based
Dynamic
Policy Based
DynamicSlide26Slide27
Microsoft Operations Framework (MOF)
MOF provides operational guidance that enables organisations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies.
MOF Guidance
Assess your current IT service management maturity, Prioritise your processes of greatest concern Apply proven principles and best practicesSlide28
Microsoft Solutions Framework (MSF) MSF is a deliberate and disciplined approach to developing technology projects.
Based on a defined set of principles, models, disciplines, concepts, guidelines, and proven practices from Microsoft.
Process Tools
Process GuidanceSlide29
Basic
Rationalized
Virtualized
Service-Based
Standardized
Infrastructure resources pooled
Services managed holistically
Uncoordinated infrastructure
Standard resources, configurations
Consolidate to fewer
Policy/Value-Based
Dynamic optimization to meet SLAs
Objective
Ability to Change
Pricing Scheme
Business Interface
Resource Utilization
Organization
IT Management Processes
Reduce complexity
Economies of scale
Flexibility, reduce costs
Service-level delivery
React
Weeks
Weeks to days
Weeks to minutes
Minutes
Months to weeks
Fixed costs
Reduced, fixed costs
Fixed shared costs
Variable usage costs
None, ad hoc
Business agility
Minutes to seconds
Variable business costs
Class-of-service SLAs
Class-of-service SLAs
Flexible SLAs
End-to-end SLAs
No SLAs
Known
Rationalized
Shared pools
Service-based pools
Unknown
Central control
Consolidated
Pooled ownership
Service-oriented
None
Business SLAs
Policy-based sharing
Business-oriented
Reactive -Proactive
Life cycle management
Proactive
Mature problem mgmt
Proactive
Prediction, dynamic capacity
Service
End-to-end service management
Chaotic – Reactive
Ad hoc
Value
Policy management
1
3
2
4
5
Gartner and NIMM