CERN 07072011 Outlook Rota facility in SNOW What do we have now Your feedback about the current facility Our proposal Oncall facility meeting CERN 0707 2011 1 Rota patterns provided by SNOW do not seem to fulfill your flexibility requirements ID: 787687
Download The PPT/PDF document "On-call facility within the Service Man..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
On-call facility within the Service Management project
CERN, 07/07/2011
Slide2Outlook
Rota
facility in SNOW: What do we have now
Your feedback about the current facility Our proposal
On-call
facility meeting
CERN
07/07/
2011 -1-
Slide3Rota patterns provided by SNOW do not seem to fulfill your flexibility requirements
Weekly based repetitions with same patterns
Manual modifications are allowed although quite tedious
Existing calendars import not included in the systemLack of robustness for Manual schedules Roster creation not automatizedSome inconsistencies found in the system while deleting existing calendarsThe system has “memory” of manual changes performed on deleted calendars June2011 SNOW release has not included significant improvements for the rota facilitySNOW experts have been contacted for assistanceLack of assistance infrastructure for this facility in EuropeCurrent ROTA facility in SNOWOn-call facility meeting CERN 07/07/2011 -2-
Slide4Besides the points previously mentioned the following requirements discard the current
rota
infrastructure:
SNOW assumes an unrelated or (at last) vertical behavior for the calendars setupRota calendar definition per support groupSNOW provides finer granularity (difficult approach for IT groups providing same set of persons as supporters for different FEs)IT groups require a horizontal behavior: “Same calendar for different support groups at same level and across different FEs in the same organic IT group”Each IT group holds several FEsSupport persons at the same support level will be likely the same for all of themYour feedbackOn-call facility meeting CERN 07/07/2011 -3-
Slide5Definition of specific rota infrastructures through EDH calendars interfaced with SNOW
A
lready existing EDH calendars for vacation/illness/official trips (personal
schedules)Creation of an upper layer calendar in the same infrastructure including the “acceptance” of each person to provide supportIndividual calendars applicable to each person of the support groupsFlexible approachApplicable to all support groups in which each person is includedTODO: Implementation of these calendars in SNOW and setup of corresponding notificationsWHEN?: Expected to be available at the end of 2011Our proposalOn-call facility meeting CERN 07/07/2011 -4-