by Christopher FG Jones Vice Chair ITU JCAAHF WSIS Geneva 29 th May 2015 Am I able to use a telephone Can you manage without using a telephone WSIS Geneva 29 th May 2015 Am I able to use a telephone ID: 130279
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Am I able to use a telephone?
byChristopher FG JonesVice Chair ITU JCA-AHF
WSIS – Geneva 29th May 2015Slide2
Am I able to use a telephone?
Can you manage without using a telephone?
WSIS – Geneva 29th May 2015Slide3
Am I able to use a telephone?
Why not using other methods like email?Why not?
WSIS – Geneva 29th May 2015Slide4
Am I able to use a telephone?
Why not using other methods like “Can
you order a pizza by mail”?Why not?
WSIS – Geneva 29
th
May 2015Slide5
Am I able to use a telephone?
Surely you cannot!
WSIS – Geneva 29th May 2015Slide6
Am I able to use a telephone?
Using a telephone is one of the most basic method of communication!How does persons with hearing or speech disabilities use a telephone?
WSIS – Geneva 29th May 2015Slide7
Am I able to use a telephone?
Simply they need to use a relay service!
WSIS – Geneva 29th May 2015Slide8
Am I able to use a telephone?
Definition of a relay service
WSIS – Geneva 29th May 2015Slide9
Diagram of a Text Relay Service
A deaf caller using a text telephone types to a Relay Assistant who voices the typed text to the hearing caller. Hearing caller speaks to the Relay Assistant who transcribes the voice into text which is received by the deaf caller.
WSIS – Geneva 29th May 2015Slide10
Am I able to use a telephone?
Speed of Transcription40 to 60 wpm
WSIS – Geneva 29th May 2015Slide11
Diagram of a Text Relay Service with VCO
Deaf caller using Voice Carry Over speaks directly to the hearing caller. The Hearing caller speaks directly with the Relay Assistant who transcribes by typing text to the Deaf Caller. deaf caller using a text telephone types to a Relay Assistant who voices the typed text to the hearing caller. Hearing caller speaks to the Relay Assistant who transcribes the voice into text which is received by the deaf caller.
WSIS – Geneva 29th May 2015Slide12
Diagram of a Captioned Telephone Relay Service
Deaf and Hearing callers have a normal audio connection between them. There is an additional audio path from the Hearing Caller to the Captioning Assistant who revoices word for word what the Hearing C
aller is saying. The revoiced words goes through a voice recognition engine which transcribe into text which is sent to the Deaf Caller’s display.WSIS – Geneva 29
th
May 2015Slide13
Am I able to use a telephone?
Speed of Transcription 120 to 220 wpm
WSIS – Geneva 29th May 2015Slide14
Diagram of a Video Relay Service
Deaf Caller signs to a Sign Language Interpreter in a Video Relay Service center. The Sign Language Interpreter translate the signs into voice to the Hearing Caller and vice versa.
WSIS – Geneva 29th May 2015Slide15
Am I able to use a telephone?
Relay services increases independence for deaf people.Access to emergency services
Increased employment potentialBetter integration within societyWSIS – Geneva 29
th
May 2015Slide16
ITU Model ICT Accessibility Policy Report
ITU Model ICT Accessibility Policy Report.
WSIS – Geneva 29th May 2015Slide17
Am I able to use a telephone?
Please see the full article on Relay Serviceshttps://
www.itu.int/net/itunews/issues/2011/05/30.aspx
WSIS – Geneva 29
th
May 2015Slide18
Am I able to use a telephone?
Thank youEmail:-
acceque@btinternet.comWSIS – Geneva 29th
May 2015