PDF-CAUTION: Your computer has user-replaceable parts and non-user-replace

Removal and replacement procedures on page for details. Chapter 6. 6-1. Learning Objectives. Compare and contrast computer attack and abuse tactics.. Explain . how social engineering techniques are used to gain physical or logical access to computer resources.. A term used to describe the interaction between the user and a computer. The method by which the user tells the computer what to do and the responses which the computer makes. Importance of good interface design. Common Support Problems. A Guide to. Computer User Support. for Help Desk and Support Specialists. . Sixth Edition by Fred Beisse. Chapter Objectives. Several categories of common end-user technology problems. Data and In. fo . Mgmt. Database . Security. Arijit Sengupta. Structure of this semester. Database . Fundamentals. Relational . Model. Normalization. Conceptual. Modeling. Query . Languages. Advanced. Skills for Troubleshooting Computer Problems. A Guide to. Computer User Support. for Help Desk and Support Specialists. . Sixth Edition by Fred Beisse. Chapter Objectives. The troubleshooting process and the thinking skills required for successful. The System Unit. The Computer’s Peripherals. . THE SYSTEM UNIT. It is the main part of the computer system.. It houses the fundamental parts of a computer such as:. Motherboard. CPU (Central Processing Unit). Chapter . 6. 6. -1. Learning Objectives. Compare and contrast computer attack and abuse tactics.. Explain . how social engineering techniques are used to gain physical or logical access to computer resources.. Class – Mrs. Brown and Mrs. . Woolard. . Credit for creating this PowerPoint given to:. Mr. . Thrasher. Computer Parts. Hardware. Physical parts of the computer, including processor and memory chips, input/output devices, disks, modems, etc.. Cathy Pearl. O’Reilly Design Conference 2017. Director of User Experience at . Sensely. @cpearl42. Hello. Hello. “Ok Google—what’s on my calendar tomorrow?”. “Here are the events you requested. The title is ‘Winter Break’.”. Development of Computers. 1. st. Generation computers (1940-1956). Used vacuum tubes.. Vacuum tubes are electronic devices that control the flow of electrons.. Had no operating systems – the user programmed the computer by physically entering the computer and programming by hand. Desk Attendant Training. Presented by: . Andie. Philo. 2018. Orientation to the . Computer Lab. Sixteen numbered computers for patrons. Staff Computers – Restricted Area!!. PATRONS. Orientation to the Computer Lab & Preparation for Service. Please only fax page 1 to 855698-0671Page 2of 2Rev 112017This Computer Use and Confidentiality Agreement will be completed by each user prior to receiving access to the e-Vitals system This system al Describe . why computers are important. . . Explain how computers work. . Explain the difference between computer hardware and computer software. . Describe what an operating system is.. Learning Goals. A Guide to. Computer User Support. for Help Desk and Support Specialists. . Sixth Edition by Fred Beisse. Chapter Objectives. Help desk operational procedures. The multilevel support model. The incident management workflow.