MunicipalityStateReporting in Norway By Trine Dale Bente Hole and Tore Nøtnæs Statistics Norway 2 Outline Problems in old KOSTRA Consequences of 2005testing New online solution General findings in 2007testing ID: 695215
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Towards a More User-friendly Reporting System for KOSTRA - Municipality-State-Reporting in Norway
By Trine Dale, Bente Hole and Tore Nøtnæs
Statistics NorwaySlide2
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OutlineProblems in old KOSTRAConsequences of 2005-testingNew online solution
General findings in 2007-testing
Concluding remarksSlide3
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Major problems in ”old” KOSTRAReporting system rigid, old fashioned demanded a lot of effort from respondents
Not designed for multiple respondents to one questionnaire
Bad questionnaire design
Information flow not optimalSlide4
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ConsequencesWorking group to decide further action establishedRecommendations:
Online solution highest priority
Temporary for 2006-reporting
Permanent for 2007-reporting
Layout + minimum functionality most important for 2006
Develop master questionnaire for 2007 Slide5
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Usability testingThree tests – three municipalitiesLarge
Medium
Small
Lab-tests at Stat. Norway
Tests concentrated on:
Organisation of one questionnaire – Day Care Facilities (Q16)
Experiences with online solution
One moderator + two observers on all tests
Duration: 2 ½ - 3 hoursSlide6
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Online vs offline reportingOffline still recommended solutionOnline introduced as possible, but in testing phase
1/3 used online
General impression feedback: users positive
Less calls for helpSlide7
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General findingsRoles still importantFunctionality should be more tailored and intuitive
Sort + search
Status symbols
Still paper and pencil reporting for many
Instructions should be tailored on theme level
Content of and flow of information should be more coordinated and tailored
TPs did not have active ”tip-text” strategy to understand buttons and icons
Electronic signature should be possible Slide14
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Concluding remarksNew online solution is a major improvementStill need for adjustments and better functionality
Necessary to work on content
Information
Instructions
Error messages
Questionnaire and question design
Better information on possibilities/advantages in new solution to get actual electronic reportingSlide15
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Towards a More User-friendly Reporting System for KOSTRA - Municipality-State-Reporting in Norway
By Trine Dale, Bente Hole and Tore Nøtnæs
Statistics NorwaySlide16
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