PPT-Bad News Messages Chapter 11

2016 by McGrawHill Education This is proprietary material solely for authorized instructor use Not authorized for sale or distribution in any manner This document may not be copied scanned duplicated forwarded distributed or posted on a website in whole or part . The Web and E-mail. Chapter 7: The Web and E-mail. 2. Chapter Contents. Section A: Web Technology. Section B: Search Engines. Section C: E-commerce. Section D: E-mail. Section E: Web and E-mail Security. Jie. . Bao. Mohamed F. . Mokbel. Chi-Yin Chow. Department of Computer Science and Engineering. University of Minnesota – Twin Cities. Department of Computer Science. City University of Hong Kong. essages. Bad-News Messages. Bad-News Messages. Bad-News Messages. Goals in Communicating Bad News. . Examples. . |. . Planning. | Replying | Announcing. Writing. . Bad-News Messages. Bad-News Messages. Bad-News Messages. High Stakes in Communicating Bad News. UBS CEO Memo Following $. 2.3B. Loss: "The buck stops with me". A 31-year-old . trader . has caused close to $2.3 billion in losses for Swiss bank UBS. Unauthorized,. 9. Negative M. essages. Phase 1: Analyze, Anticipate, Adapt. Analyze . the . bad news. .. Anticipate its effect on the receiver.. Announce the bad news directly if the disappointment will be mild.. Use techniques to reduce the pain if the bad news is serious. nobody told me?. ??????. Information overload. 178 messages per day. 16,000!. Frequency. 5 stages of communication/persuasion. to . make a . decision:.   . . 1. . Unawareness. . 2. . Awareness. . Jie. . Bao. Mohamed F. . Mokbel. Chi-Yin Chow. Department of Computer Science and Engineering. University of Minnesota – Twin Cities. Department of Computer Science. City University of Hong Kong. Shaping Our Minds: The Role of Media. Christian Lundberg. Department of Communication Studies. UNC Chapel Hill. 2009—Iranian Election Protests. Iran . Long history of “new media” activism—for example, 1979 revolution and the cassette tape. Chapter 8 - . 1. Writing Negative Messages. Learning Objectives. The Three-Step Writing Process. The direct and indirect approaches. Routine negative messages. Negative employment messages. Negative organizational news. Susie Vader. Snake River Chapter, Region II. Arielle Semmel. ASSE staff. Sue Trebswether. . ASSE staff. PRESENTERS. Creating a communication plan. Tools available & strategies for each. Newsletters spotlight. Aaron Sadler, media relations specialist. Former political reporter. 25-year communications career. Stints at four AG’s offices (AR, PA, LA, MS). Me. Not Me. Think . About. Reporters. nosy? lazy?. Learning Objectives . (1 of 2). Learning Objective 11.1 . Describe how delivering bad news impacts your credibility.. Learning Objective 11.2 . Explain considerations for deciding which channels to use when delivering bad-news messages.. Chapter 7 - . 1. Writing Routine and Positive Messages. Learning Objectives. Outline a strategy for routine requests. Review common routine requests. Outline a strategy for routine replies and positive messages. News that matters to you. What messages do First Responders need to communicate to the public?. New – Now – Next . Traffic?. Evacuations?. Health Concerns?. December 13, 2019. I-580 Closure. Within our newscasts, we covered:.