Mark Mesarch WebDatabase Programmer School of Natural Resources 4024725904 mmesarch1unledu Usability Testing Watching people try to use what youre creating designing building ID: 582415
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Slide1
Usability Testing
Mark Mesarch
Web/Database Programmer
School of Natural Resources
402.472.5904 | mmesarch1@unl.eduSlide2
Usability Testing
“Watching people try to use what you’re
creating
designing
building
with the intention of
Making it easier for people to use
Proving that it is easy to use”
“ Rocket Surgery Made Easy” – Steve KrugSlide3
Usability Testing
m
ore
Qualitative
than
Quantitative
m
ore
informal
than
formal
f
ewer test subjectsSlide4
Why it works
All web sites have problems
Most “serious” problems tend to be easy to fix
Watching user use a website makes you a better designer Slide5
Why can’t we just
use analytics?
Analytics can tell you WHAT a user is doing
Analytics cannot tell you WHY a user is doing what they are doing
If people are spending a lot of time on one page in your website, is it because:
Found useful content
Try to figure out how to use/find the contentSlide6
Do an Example Test
StateMAP
Data
T
ool
For Geologists
Find a variety of map products
related to 7.5” quadrangles
Some specific terms for geologists
Although this might be investigated too
Investigate
Can find if know a “general location” of a site?
Can find if
know
a “quad’s” name?Slide7
What do you test?
When do you test?
ANYTIME / Don’t wait until the site is “Done”
Excuses
Not done yet
Too Rough
Why test if you
know the
design is going to change
Does your example need to functional?
Back of napkin example
Wireframe/StoryboardSlide8
Audience / Test Subjects
Do you really know your audience
Do they really know all you think they know
Are you using the terminology they are familiar with
Why use people outside of your target audience
They might discover things you did not think about
about
Are you too close to your subject/content?Slide9
The Test
List of tasks
Turn tasks into scenarios
Don’t test Search
Pilot test scenarios
Physical components of test (software, waivers, etc.)
Print / Read scenarios during test
Make sure that test subject know what you are asking them to doSlide10
The Test
Encourage them to speak out loud what they are thinking
What are you thinking?
What are you looking at?
What did you expect to happen?
What would you do if I [facilitator] was not here?
Stay neutral
Make test subject feel comfortableSlide11
Debriefing
What was the biggest problem(s)?
What can we fix?
What can be tweaked? / What could we take away?
ACTUALLY DO SOMETHING!Slide12
Before / After
Before:
http://
snr.unl.edu/data/geologysoils/STATEMAP/index-design1.aspx
Indicator that different quad pointing too – Color of Highlight Box
Search for identified quad name – add search box
Change terminology – “All” to “Available”
Change Location of Search by Name and consolidate
After:
http://snr.unl.edu/data/geologysoils/STATEMAP/index.aspx