The Importance and Challenges of Teams Why should we talk about teams Teams are everywhere Why should we talk about teams 1987 Center for Effective Organizations 1999 Center for Effective Organizations ID: 771866
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The Importance (and Challenges) of Teams
Why should we talk about teams?Teams are everywhere
Why should we talk about teams? 1987 Center for Effective Organizations 1999 Center for Effective Organizations 2010 Ken Blanchard Survey
Why should we talk about teams?Teamwork isn’t magic – it is a skill that can be learnedIf we learn about what good team members do, you will have a positive experience, do a better job on your task, and be ready to be a good teammate at work
Most Frustrating Things about TeamsIneffective use of meeting time Ineffective communication Lack of accountability Individuals who don’t complete assignments Ken Blachard.com 2006 Survey
Most Frustrating Things about TeamsLack of preparation in meetings Not everyone pulls their weight Uneven work distribution Lack of trust among team members Ken Blachard.com 2006 Survey
A good team is made up of good teammates, who…Do the workShow up ContributeCooperate These are important team competencies
Competency #1: Do the Work A poor teammate Not prepared Doesn’t do the work or, p oor quality of work Provides minimal contribution A good teammate Defines the task to accomplish Understands team goals Completes work on time Is well prepared A great teammate Does everything a good teammate does, plus : Organizes work of others Makes sure teammates have what they need Follows up with others Volunteers to help others
Competency #2: Show up A poor teammate Doesn’t show up Shows up late Appears unaware of time constraints Is distracted at meeting A great teammate Does everything a good teammate does, plus : Holds others accountable for attending meeting Sets meeting agenda/ goals/timeline Leads scheduling meeting and meeting discussion A good teammate Shows up for meeting Shows up on time Is ready to work Uses meeting time wisely
Competency #3: Contribute A poor teammate Does not work on task Takes group off task Is focused only on their own task Does not participate in meeting A good teammate Participates in meeting Shares information openly Focused on team goal Stays on task A great teammate Does everything a good teammate does, plus : Motivates teammates Balances team and task Integrates efforts of teammates Monitors progress towards goals
Competency #4: Cooperate A poor teammate Dominates team Is defensive in discussions Does not listen to team Acts in own self interest A good teammate Listens to others Open to feedback from team Respects teammates Is flexible A great teammate Does everything a good teammate does, plus : Involves others Creates a positive work environment Resolves differences Promotes functional conflict
A good team…Before the project begins –Prepares for Success During the project – Provides feedback to team members about their performance After the project – Reviews team performance at key points in the process and makes adjustments
1. Before the project – Prepares for SuccessLearn about Teams Get to Know your Teammates Set Goals and Clarify Expectations
2. During the project Provides useful feedback to team members about their performanceFrustrating when dealing with slackers We want cohesion…but not “groupthink” Difficult, sometimes, to provide feedback
3. After the projectReviews team performance at key points in the process and makes adjustments Step back and reflect Focus on “task” performance and “team” process
Simple things lead to team success
Get to Know your TeammatesMeet your teammates Learn namesExchange contact information Figure out schedules Learn about your teammate’s skills conversation about strengths and weaknesses
Team ContractDetermine what is important to usDetermine how to address poor performanceAgree or “contract” to act in the best interest of the team and hold others accountable
Competencies Poor Good Great Do the work Is not prepared Doesn’t do work Poor quality Minimal contribution Defines task Understands goals Work done o n time Well prepared Organizes work of others Ensures others are ready Follows up with teammates Volunteers help Show up Doesn’t show up Shows up late Unaware of time Distracted at meeting Shows up for meeting Shows up on time Ready to work Uses time wisely Sets meeting agenda Leads process Leads discussion Holds other accountable Contribute Doesn’t work on task Takes group off task Focu s on own task Does not participate Participates Shares information Focused on team Stays on task Motivates teammates Balances team and task Integrates efforts Monitors progress Cooperate Dominates team Is defensive Does not listen Acts in self interest Listens to others Open to feedback Respects team Is flexible Involves others Creates positive environment Resolves differences Promotes functional conflict