Contacting a large number of people requires careful planning and mana - PDF document

Contacting a large number of people requires careful planning and management. Native and blended www.ctalk.co.ukUnlike most dialling platforms, ice requires no additional hardware and can operate completely standalone with ISDN or SIP trunks and telephones directly connected to it.However, if you already have a PBX platform, ice can operate seamlessly Outbound Dialler – A debt recovery company can import contacts by client. Campaigns can have different skill requirements or running schedules. Statistics are available by campaign for the client.– A loans company can contact a large list of prospects for cold calling.– A recruitment company can call all customers – An insurance company can telemarket for new business to current, past and new clients. Eliminate silent callsMultiple campaignsAllocate agents as requiredChoose your Import data from any sourceCampaigns can be run using different methods depending on the requirement or strategy. Multiple with different methods.Any called party for which there is Ctalk’s ice Campaign Manager can create any number of campaigns. Multiple campaigns can be run simultaneously.Different combinations of agents use of available resources.Ctalk recommend a minimum of 75 agents for predictive dialling. We also recommend a minimum of 10 agents for Progressive (Power) dialling. Preview can run with any CSV, Excel, at le – any data can allocated to required elds with is presented on a web page.9 Parker Court, Staffordshire Technolgy Park, Stafford ST18 0WPTel: 0800 0270740 Fax: 01785 782469ref: 0909