EAP Policy & Manual Jeopardy - PowerPoint Presentation

EAP Policy & Manual Jeopardy Fall Training July 25-26, 2019

Let me reassure you General Policy Help! I need somebody!EligibilityDouble R (No not the burger)Numbers ‘n stuff 200 200 200 200 200 200 400 600 800 1000 400 400 400 800 800 600 600 600 600 600 1000 1000 400 400 1000 1000 1000 800 800 800

A16 $200Assurance 16 cannot have ___________ costs. Answer

What are ALLOCATED/ADMINISTRATIVE costs? (pg. 84) Back to home

A16 $400This activity is an acceptable use of A16 funding when an EAP staff member communicates with a client’s utility vendor on behalf of the client. Answer

What is ADVOCACY ? (pg. 84) Back to home

A16 $600Name 3 unallowable A16 activities and how they should be expensed instead. Answer

What are: Office space, desks, equipment, supplies. Non-LIHEAP staff referring clients to LIHEAP, etc. Outreach such as informing potential clients about the Energy Assistance ProgramThese are admin costs!(pg. 84) Back to home

A16 $800Bob Client comes to Agency A to apply for EAP. Mr. Client spends 30 minutes talking through his application and meticulously provides all the necessary documentation so staff are able to determine Mr. Client’s eligibility very easily and quickly. Staff assisting Mr. Client spend 30 minutes discussing other needs he has and after talking through some next steps to help potentially lower his bills so Mr. Client is able to start saving money to move, he is given an energy kit to take home. Staff expense 60 minutes to Admin. What’s wrong? Answer

What is The needs assessment should be billed as A16 ? (pg. 84) Back to home

A16 $1000Client A calls her Agency Z to apply to EAP on May 1. Client A is told that she cannot apply because they have no funding available. Agency Z is not complying with this Assurance. Answer

What is Assurance 8? (pg. 31) Back to home

General Policy $200 If a client’s account is closed and they received a pledge or benefit prior to the account closing, the benefit CAN or CANNOT be applied? Answer

What is CAN ? (pg. 77-78) Back to home

General Policy $400These people should process confidential applications. Answer

Who are the EAP MANGER or AN APPROPRIATE SUPERVISORY-LEVEL DESIGNEE ? (pg. 33) Back to home

General Policy $600Is jury duty an allowable cost? Answer

What is YES, the proportion of time that the staff member would’ve been working in EAP can be billed for jury duty. There should also be a documented payroll policy of compensation for jury duty ?(CFR 45 §75.431   Compensation—fringe benefits) Back to home

General Policy $800 Holly Heater keeps her house warm with electric. She is eligible for up to ______ in crisis dollars. Answer

What is $400 ($200 for base electric, $200 for electric portion that provides heating fuel )?(pg. 51, 58) Back to home

General Policy $1000 Drastic loss includes (but is not limited to) what 3 situations? Answer

What is plant or business closing, company downsizing, or lost employment income due to a medical condition that prohibits employment ?(pg. 50) Back to home

Crisis $200A life-threatening crisis must be alleviated within this many hours and name at least 2 criteria to be considered a life-threatening crisis situation. Answer

What is 18 hours ? What is at risk client, there is a documented medical need with an extreme safety concern, or there is a need for a propane tank safety inspection AND heating and/or electric is currently shut off or disconnected, or the household’s bulk fuel heating source is completely out of fuel?(page 11) Back to home

Crisis $400Katie Crisis calls your agency on May 22. She received the regular benefit earlier in the season. Katie Crisis now is due for disconnect and needs help paying the $600. Can your agency apply crisis funding for Miss Crisis? Answer

What is yes, as long as Katie Crisis can cover the $400 difference between the owed amount and the crisis benefit ? (pg 52) Back to home

Crisis $600To mitigate a crisis aside from providing funding and direct assistance, you can________________. Answer

What is provide a list of resources ? (Pg 11) Back to home

Crisis $800It is March 1. Vinnie Vendor is refusing EAP benefit for Cody Crisis who was deemed eligible for benefits. Cody Crisis is due for disconnection on March 8 because of a past due bill. Can Vinnie Vendor shut off Cody’s utilities and not accept EAP? Answer

What is no, Vinnie Vendor cannot shut off Cody until after March 15, but he has the right to refuse EAP benefit at any time ? (page 14-15) Back to home

Crisis $1000Sammy Shutoff has a disconnect notice, and the disconnect amount is $250 more than his total maximum benefit. Sammy tells you that he plans to pay the difference by getting on a payment plan if you can pledge the maximum benefit. It is okay to offer crisis in conjunction with a payment plan, as long as _______________________. Answer

What is THE VENDOR AGREES TO SUSPEND THE DISCONNECTION ? (pages 50-51) Back to home

Eligibility $200Name the at-risk categories, as defined by IHCDA. Answer

What are: elderly (60 or older) Disabled Child 5 or youngerVeteran statusDON’T FORGET: Only ONE is needed to qualify, but if more apply, all should be recorded!(pg 19) Back to home

Eligibility $400Casey Client applied and received an EAP benefit last year as a zero income claimant. Casey Client returns this year and wants to recertify. Casey Client CAN/CANNOT be eligible for recertification. Answer

What is CANNOT ? (pg 21) Back to home

Eligibility $600Client A applied for EAP in November. Client A moves in with their significant other, Client B, in March and Client B applies for benefits. Client A should be marked as ___________ and their income should be _____________. Answer

What is ineligible and counted ? (pg 23) Back to home

Eligibility $800Susie Savesalot’s main heating source is firewood. She calls your agency in crisis. You may_______________ to address the crisis. Answer

What is cut a check internally so the client doesn’t have to wait for the usual transmittal and payment process as long as there is a procedure in place for these situations to ensure that the file undergoes internal QA prior to the payout of the benefit ? (pg 28) Back to home

Eligibility $1000When calculating self-employment income, s ubgrantees will consider_________ and ___________ for the purposes of determining eligibility and no longer use _________.Answer

What is gross income and profits before allowable business expenses and other adjustments are applied and adjusted gross income?(pg. 38) Back to home

ERR/ES $200Only these people are eligible for Emergency Repair and Replace. Answer

Who are AT-RISK HOMEOWNERS?(pg 62) Back to home

ERR/ES $400Ellen Emergency calls in to your agency and reports that she has a disconnect bill of $800. You find out that she has not paid on her account for several months. Does she qualify for Emergency Services? Answer

What is NO , a large disconnect bill due to continued nonpayment does not constitute qualification for ES. (pg 62) Back to home

ERR/ES $600Freddie Frozen is a 55 year old, who marked himself disabled, however he did not provide any documentation for this. Additionally he did complete an Income Affadavit . Can Freddie Frozen get ERR to fix his broken furnace? Answer

What is NO ? (pg 62) Back to home

ERR/ES $800Clients who are homeowners can get up to $5000 for repair and replacement of their heating sources. What are the two options your agency has for administering this benefit? Answer

What is cap of $5000 or average benefit for households at $5000 ?(pg 62) Back to home

ERR/ES $1000Identify all documentation needed for an ERR claim. Answer

What are proof of homeownership, an invoice from the repair or replacement, client consent form, and assessments ? (pg 65) Back to home

Numbers ‘n stuff $200This percentage of files must be QA’ed by each agency. However, 100% of files that are one of these two things must be QA’ed. Answer

What is 10%, direct pay or any household member with relation to a staff member, board member, or subcontractor ? (pg 73) Back to home

Numbers ‘n stuff $400Stacy Staff determined Bob Client is eligible for a benefit on December 3. By what day should Mr. Client’s documents be available in the statewide database? Answer

What is within 45 days so by January 17, but with every effort to be done sooner to help maintain required QA percentage ? (pg 30) Back to home

Numbers ‘n stuff $600 Molly Missing did not provide all the appropriate documentation at the time of application. Her application is considered incomplete. She must submit a new application if it has been more than ____ calendar days and her application is still incomplete. Answer

What is 55 days ? (pg 34) Back to home

Numbers ‘n stuff $800If the client has a credit balance on the unregulated utilities in excess of _______ at the time of application, the utility is not eligible for assistance until the credit balance is below this number. Answer

What is $750 ? (pg 61) Back to home

Numbers ‘n stuff $1000The number 10 is used multiple times in the EAP Manual. List at least 3 uses of the number 10. Answer

What are 10% QA’ed files, 10% of budget to ERR/ES, 10 calendar days to process face to face applications, to notify of incomplete denial, 10 days for appeals, prepaid electric household considered in crisis if within 10 days of running out of funds on their account, biofuel in crisis if within 10 days of running out of current supply of heating fuel, eligibility for ERR once every 10 years at same address, all EAP claims are to be remitted to vendors via transmittals within 10 business days from approval date ?(multiple locations) Back to home