Jeff Cooper May 2018 Cummins Internal Use Only Independent Distributors Go to gcecumminscom 2 Cummins Internal Use Only Independent Distributors Select one of the forms below based on the type of issue you have encountered ID: 706814
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Global CE Help for Independent Distributors
Jeff Cooper
May 2018
Cummins Internal Use OnlySlide2
Independent Distributors
Go to gce.cummins.com
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Cummins Internal Use OnlySlide3
Independent Distributors
Select one of the forms below based on the type of issue you have encountered
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Cummins Internal Use OnlySlide4
Independent Distributors
Sample COLS form: Fill out the form and press ‘Submit’ button
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Cummins Internal Use Only
Steps:
Fill out the form
Save the form to your computer
Control – Click on the email link below
Attached the saved form to the email or Copy the data from the form to the email
Send the emailSlide5
Independent Distributors
After a form is Submitted to Cummins, a support team receives an email containing the data entered
The support team will enter the ticket on behalf of the submitterThe submitter will receive an email that the ticket has been entered
The submitter will receive an email when the ticket changes ticket status
Ticket status can be Open, In Progress, On-hold, or Closed
The emails will have all the ticket information in them, including the ticket status, the progress of the ticket (comments by the one working on the ticket), the Work Log (date and time stamp of each stage of the ticket as it progressed), and the Resolution Summary (any notes or comments entered by the person closing the ticket).
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Cummins Internal Use OnlySlide6
End of Presentation
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Cummins Internal Use Only