Enterprise Software Support Enterprise Software Support is an additional support service providing customers with software support on Microsoft RedHat and VMWare applications and Operating systems ID: 782605
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2016 Lenovo Internal. All rights reserved.
Enterprise Software Support
Enterprise Software Support is an additional support service providing customers with software support on Microsoft, RedHat, and VMWare applications and Operating systems.Offerings: ESS Multi-Os, ESS Multi-App, ESS Multi-OS + Multi-AppValue Proposition:Reduce costs in supporting other applicationsImprove operational efficiency by having a single point of contactProvide predictable costs for budgetary planning
Slide22016 Lenovo Internal. All rights reserved.
What is Enterprise Software Support?
Comprehensive Remote Phone Support for:Server Operating Systems: Microsoft, VMware, Red Hat, and SUSEServer Applications from Microsoft: SharePoint, Exchange, and many othersHardware “How To” Support (System x only)Lenovo Services Offerings, delivered by IBM Software Support Call Centers24x7 coverage, live answer and call back (varies by country)Offering Scope:Basic short duration installation, usage, and configuration questionsInterpretation of product documentationProduct compatibility and interoperability questionsDiagnostic review to help isolate the cause of a problemKnown software defect assistanceNew defect reporting to the third party software vendor