Plan Public Meeting January 27 2016 Purpose of the Plan Ongoing effort by Valley Metro and its Member Communities to review and strengthen regional ADA DialARide DAR services Goal 1 ID: 783818
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Valley MetroRegional Paratransit Plan
Public
Meeting
January 27, 2016
Slide2Purpose of the PlanOngoing effort by Valley Metro and its Member Communities to review and strengthen regional ADA
Dial-A-Ride
(DAR)
servicesGoal #1: Increase theregional consistency ofDAR policies andproceduresGoal #2: Develop regionalDAR service that reduces oreliminates transfers
2
Slide3Status of Plan Development 18-month effort working with a Technical Working Group (TWG)
(Member Communities and DAR operations) and a
Stakeholder Group
(riders and disability organizations) Draft Final Report prepared and reviewed by TWG;14 recommendations for improving serviceValley Metro Transit Management Committee action scheduled February 3 at 11:00 a.m.Valley Metro Board action scheduled for February 18
at 12:15 p.m.
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Slide4Purpose of Today’s Public Meeting To present and receive comments on 14 specific recommendations that will be presented to the
Valley Metro Board
Summary of
recommendationsavailableDraft Final Reportposted on Valley Metrowebsite4
Slide5Recommendation #1Eliminate transfers between DAR areas
“One-seat” regional service for ADA eligible riders making ADA eligible trips
Regional service provided by Valley Metro’s regional DAR contractor
Service to be “shared-ride” (other pickups and drop-offs along the way)$4 one-way fareFor non-ADA trips local jurisdictions can opt in.5
Slide6Current Service DesignTravel between DAR areas requires transfers at designated transfer locations
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Slide7Proposed Service DesignLocal trips still provided by each DAR throughout their area
Regional trips provided direct “shared-ride”
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Slide8Recommendation #2Revise ADA paratransit visitor policies and procedures
Refer visitors to Mobility Center
Mobility Center will gather appropriate documentation and then enter visitors in regional rider database for use by all DARs
30 days of service as a visitor within a 365-day period; Must apply through full local process for additional service8
Slide9Recommendation #3ADA DAR service area defined as:Areas within three quarters (3/4) of a mile of a transit route or light rail station
Areas meeting the ADA “core service area” definition
Non-ADA service defined by each community that
provides non-ADA service9
Consistent service area definitions
Slide10Recommendation #4Consistent service days and hours
ADA DAR service defined by (the same as)
fixed-route service in the areas of the pickup and drop-off
Non-ADA service definedby each community thatprovides non-ADA service10
Slide11Recommendation #5More consistent trip reservation hours
ADA Trip Reservations
:
East Valley, Northwest Valleyand regional service 6 a.m. – 7:30 p.m.Glendale and Peoria 8 a.m. – 5 p.m.Phoenix 8 a.m. – 9 p.m.Non-ADA Trip Reservations:Established by each communityContinue to work on evenmore regional consistency11
Slide12Recommendation #6 Consistent advance reservation policy
ADA
trips accepted one
to 14 days in advanceNon-ADA advance reservation period to be defined by eachcommunity that providesnon-ADA service12
Slide13Recommendation #7 Consistent ADA paratransit subscription trip policies
Trips that are made at least
once per week
Trips that are made for a periodof at least one monthTrips that are to/from the sameplaces, at the same times, onthe same day or daysNon-ADA subscription policiesset by each community that
provides non-ADA service
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Slide14Recommendation #8Consistent trip booking procedures for both ADA and non-ADA services
Riders can book trips by requesting a pickup time or a desired arrival (appointment) time, but not both.
For ADA trips, providers can
offer times within onehour of times requested.Non-ADA trips can benegotiated more. Travel times to be comparableto fixed-route times for thesame trip.14
Slide15Recommendation #9 Consistent pickup and drop-off window policies for both ADA and non-ADA services
Pickups on-time if made
within 30 minute window
Start and end times ofwindow communicated toriders (rather than aspecific pickup time)Drop-offs on-time if madeno more than 30 minutesbefore appointment times15
Slide16Recommendation #10 More consistent boarding window (vehicle wait time) policies for both ADA and non-ADA services
For regional service and all
local DARs except Glendale,
vehicles will wait at least 5 minutes within the pickup windowFor Glendale local service,vehicles will wait at least 2 minutes within the pickupwindow16
Slide17Recommendation #11More consistent rider assistance policies for both ADA and non-ADA services
For regional service and all local DARs except
Peoria and Glendale
,service will be door-to-doorFor Peoria and Glendale local service,service will be curb-to-curb,with assistance to/from thedoor when neededFor all services, driverscannot lose sight of vehiclesif other passengers on-board “Call-out” strategies to beexplored by all DARs
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Slide18Recommendation #12Consistent package assistance policies for both ADA and non-ADA services
All DARs to provide assistance with packages up to 2 cubic feet (3 brown paper grocery bags, or 6 plastic grocery bags) weighing up to 50 pounds total
Assistance on/off vehicle and
to/from door if requestedOne piece of luggage pluscarry-onDrivers will carry unoccupiedchild car seat, but not child ina car seat18
Slide19Recommendation #13 Consistent unaccompanied children policies
ADA service
:
Children 7 years of age or less must beaccompanied by anadultNon-ADA service:Policies set locally(e.g., 10 in Glendale;16 in Peoria)19
Slide20Recommendation #14 Consistent no-show policies for ADA paratransit
NS Definition
: Vehicle arrives within window, waits required time, and the rider is not there or does not board
Late Cancel: < 2 hours before scheduled timeWill be excused if beyond rider controlIf 3+ NS or LC in 30 days will trigger review of trip recordWarning for first occurrence of 3+ than are >10% of all trip requests2nd occurrence in same calendar year: 7 day suspension3rd occurrence in same calendar year: 14 day suspension4
th occurrence in same calendar year: 30 day suspension
Suspension letters
with how to appeal sent at least 14 days in advance. Suspension stayed if appeal requested
No-show policies for non-ADA service set locally
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Slide21Questions/Comments21
Slide22Next StepsRecommendations will be brought to Transit Management Committee (TMC) on February
3 at 11:00 a.m. in the Valley Metro Board Room
Recommendations will be brought to Valley Metro Board on February
18 at 12:15 p.m. in the Valley Metro Board RoomJuly 1, 2016 implementation planned(pending Board approval)22
Slide23For questions or additional comments, contact:Dolores Nolan
Valley Metro
Community Relations
101 N. First Avenue, Suite 1300Phoenix AZ 85003602.523.6070602.523.6095 faxDNolan@valleymetro.org23
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