04
4 Impact of ICT on Services ICT has had impact on all spheres of life
Typical Characteristics of Service activities
Intangibility, inseparability, heterogeneity and Perishability
Dimensions of Services Management (7 Ps). Product, Price, Promotion, Place, Process, People, Physical Evidence
Typical characteristics and dimensions of services have made impact of ICT on Services more profound.
4 Es: Economy, Ease, Extension, Efficiency<br>
05
5 What do you mean by ICT? ?<br>
06
6 Some of the impacts of ICT on LIS Global reach
24/7 availability
Direct to end-user
Cost effectiveness
Change of role of Librarian from intermediary to facilitator<br>
07
7 ICT Enabled Conventional LIS ICT Enabled Conventional LIS
Library Catalogue
Remote User Services
Information Services- Reference Service, Bibliography, Current Awareness
Document Delivery
Interlibrary loan and union catalogue
Audio Visual Services
Customer Relations and User Education<br>
08
8 Library Catalogue Online Public Access Catalogue
Multiple search
Multi-user
Remote access
Fast updating, and retrieval
Variety of output formats
Data exchange and sharing
No separate efforts required for creating catalogue
More information
Additional services<br>
09
9 Library Catalogue Web OPAC
Uses common web browser (instead of client software)
Can be accessed via internet (comp. LAN)
Can run independent of library management system<br>
10
10 Example:Web OPAC<br>
11
11 User Services Renewal
Recall
Reserve
Register Membership
E-reserve
E-books loan
Request for book lists
User guides<br>
12
12 Information Services Impact
Information products
Formats,
contents and
methods of production & delivery of information products,
New business model for use of information products.
Requires procedural and infrastructural changes and cost implications in Libraries.
Emergence of Internet as the largest repository of information and knowledge.
Extinction or significant transformation of some of the conventional information services such as press clippings, contents pages, company information etc.
Use of new tools and technologies for storage, retrieval and dissemination of information.
Transformation of role of LIS professional as the subject specialist and end-user gets directly involved in the information work and consequent need for new skills.
Shift from physical to virtual services that offer convenience of time and location for access to services.<br>
13
13 Example: New Information Products<br>
14
14 Reference Service Use of common asynchronous tools email, subject gateways, FAQs, electronic libraries
Interactive tools chat, virtual classroom, VRS
Ask-a-librarian<br>
15
15 Example- ask-a-librarian http://www.calvin.edu/library/askalibrarian.stm<br>
16
16 Bibliographic Service Quality and range of Contents
Search range and speed: browse, limit search, full text search, embedded links, specialized search engines, intelligent searching
Output formats
Transmission and repackaging
Customization and SDI<br>
17
17 Current Awareness Service & SDI Simple > complex
Reusability, repeatability
Customization: Contents, presentation
Delivery: Online, Hybrid, Offline
Formats: scalable, links, customization
Compilation: automatic, cooperative, end user<br>
18
18 Example of email based CAS __________________________________________________________ MIT's Technology Review Tuesday Update December 21, 2004 ___________________________________________________________ Inside Today's Update: + Weeding Out Bacteria + Wireless on Wheels + Indian Tech City Turns to Microsoft for E-Governance + Army's New Simulation Weds Video Games, Hollywood Sound Stage ___________________________________________________________ Weeding Out Bacteria Australian seaweed may hold the key to slowing down drug-resistant bacteria, which have increasingly frustrated the medical profession. By Kristen Philipkoski. http://www.technologyreview.com/articles/04/12/wo_philipkoski122104.asp?trk=nl Wireless on Wheels Automakers are loading new cars with an array of wireless communications and computing technologies, known collectively as telematics. By Stacy Lawrence. http://www.technologyreview.com/articles/05/01/issue/forward50105.asp?trk=nl Indian Tech City Turns to Microsoft for E-Governance Microsoft convinces the Bangalore government to use its proprietary software, briefly stemming the tide of international governments turning to open-source software. http://www.technologyreview.com/articles/04/12/ap_5122004.asp?trk=nl Army's New Simulation Weds Video Games, Hollywood Sound Stage Military simulations, which have grown into a $2 bilion cottage industry, are now essential to training personnel who are headed for unknown battle grounds. http://www.technologyreview.com/articles/04/12/ap_6122004.asp?trk=nl<br>
19
19 Document Delivery Holding lists
Full text Electronic Journals
Aggregators services
Internet
Automated document delivery services (ArtTel)
Local hosting of contents<br>
20
20 Inter-Library Loans and Union Catalogues Centralized Union Catalogues
Online updating by partner libraries
Automatic updating (harvesting)
Offline updating
Distributed catalogues
Distributed Searches through Single interface
Automated ILL systems
Third party, ILMS, online/email based ILL request<br>
21
21 Audio Visual Services Format: Analogue> Digital
Storage medium, life
Transmission, exchange and sharing
Access: Players, Desktop, Internet
Multimedia<br>
22
22 Customer Relations and User Education Communication medium
Listserv, Chat rooms, virtual communities, virtual tours
Online feedback systems: surveys
Bipolar to dynamic communication: Peer to peer communication
Educational Technology<br>
23
23 ICT BASED NEW LIS Internet access
Access to E-resources
Subject Gateways
Digital libraries of local contents<br>
24
24 E-resources E-journals
E-books
ETD
Patents
Standards
Course material
….
…..<br>
25
25 Example E-journal<br>
26
26 Subject gateways List of carefully selected and evaluated electronic resources arranged by broad and sub subject groups.
Provides links to the sources
May include comments and information on quality of information and access rights
Usually on Library web page
Advance gateways could provide search features<br>
27
27 Example of Subject Gateway http://www.lib.vt.edu/dsp/index.php?action=ViewResource&subject=19<br>
28
28 Digital Libraries and archives Preservation and storage
Use
Digitization of print documents
Organization of electronic documents
Access control
Other services<br>
