AXA The orchestrator in the new insurance world

Transcript:AXA The orchestrator in the new insurance world:
AXA The orchestrator in the new insurance world Presented to: Thomas Buberl and management board of AXA Presented by HHU Consulting: Laura Schaefer Johannes Klein-Peters Dario Foese Sven Wauschkuhn January 2020 Problem Statement January 2020 HHU Consulting 2 What to tackle? Disruptive environment Global risks especially in China Fast moving industry Need for innovation and technology Recommendation January 2020 HHU Consulting 3 What to tackle? Disruptive environment Global risks especially in China Fast moving industry Need for innovation and technology How to solve? Do not focus your resources in the Chinese market Focus creation of new products Target the modern customer Prepare for future trends Agenda 01 Situation Analysis Challenges in a disruptive market 02 Strategic Alternatives Focus on resources and talents 03 Implementation Measures to thrive in the future 04 Financials January 2020 HHU Consulting 4 Situation Analysis January 2020 HHU Consulting 5 01 Strong financial performance in the past January 2020 HHU Consulting 6 Strong financial performance in the past January 2020 HHU Consulting 7 Profit per employee 16,997 Euro Be prepared for current and future trends January 2020 HHU Consulting 8 P E T S Trump re-election in 2020 Trade war between China and USA Brexit Political turbulences Ecological Social Technological Climate change Raise of sustainability awareness Higher expectations of customers People increasingly more connected Fast moving business AI IoT Blockchain What are we here for? January 2020 HHU Consulting 9 Strengths Weaknesses Highly profitable Globally successful Large product portfolio Lack of innovation compared to Insuretechs Complexity when comes to change Not operating as much in the Asian market Get to know your target group January 2020 HHU Consulting 10 The traditional John The modern Sarah Conservative No need for more innovation Trust and caution Stability, security Accuracy Reliable claims payment Policy renewal Looking for choice Flexibility Simplicity Personalization in services, channels and communication Wearables Reward system Family father 49 years old Executive, healthy life style 28 years old Employees are a vital factor for technological change January 2020 HHU Consulting 11 Why? Baseline of every large cooperation Direct contact to customers Need to be well trained to increase customer satisfaction Need to be convinced for AXA future vision Leverage on the strategic pillars of Ambition 2020 January 2020 HHU Consulting 12 Focus Transform Selective growth Efficiency and margins Capital and cash New customer experience From payer to partner Adapt capabilities Leverage on the strategic pillars of