Bed Bug Training for Library Staff Jenny Pierce

Transcript:Bed Bug Training for Library Staff Jenny Pierce:
Bed Bug Training for Library Staff Jenny Pierce Pikes Peak Library District Why are we talking about bed bugs? Increase in the prevalence of bed bugs over the past 20 years Travel Used-goods market Resistance to commercial pesticides Difficult to eradicate Found in all types of public buildings Why are we talking about bed bugs? Libraries are dealing with bed bugs and will continue to do so Circulating materials provide a good method for bed bugs to move from one location to another Stay in a residence for several days or weeks Often left on beds, sofas, night stands, floors Lots of crevices and hiding places in books, DVD and CD cases The Human Factor… Most people are not able to up and move if in an infested residence Effective treatment requires Professional exterminators Diligent residents Conscientious landlords/owners Focus on empathy when interacting with patrons Help staff understand the importance of maintaining patron privacy and the emotional and financial difficulty of dealing with a bed bug infestation For staff training, humor can increase attention and decrease fear What is PPLD doing about bed bugs? Staff Training Identification, removal, follow up In-person training for most public services staff Training video Staff Resources Procedures/resources page on the staff intranet Supplies Custom ILS reports to expedite finding materials returned by the patron in the past 60-90 days in contact with the problem item in the bookdrop or bin Public Resources Bed Bug FAQ and Guidelines on PPLD.org Adapted from Monroe County (MI) Library System Prevention/Treatment links Contact form for further questions Supplies Bagged vacuum Magnifying glass with light and higher magnification secondary lens ID cards Furniture bags Airtight bins Gain support from leadership Resources Staff commitment Importance of being proactive Information for your leadership team, BoT, Public Relations Develop a press statement so your leadership has a response ready Which staff are key contacts? Develop training with input from multiple departments Circulation staff Communications staff Library managers or supervisors Staff trainer Facilities manager Developing a bed bug plan for your library Hands-on training for staff that interact with patrons and materials Consider different learning styles Consider different responsibilities Managers and supervisors Facilities staff – furniture/shelving treatment, contact exterminators Interlibrary Loan staff Friends of the Library Awareness piece for all staff Everyone is an ambassador for the library One person can have a big effect Nextdoor.com Friends and family Social groups Resources for patrons