C / D customer A / B customer Fill in

olivia-moreira
Published  · 1 slides · 0 views
↓ Download
C / D customer A / B customer Fill in
1 / 1
Description
C D customer A B customer Fill in the columns A to F Important: Note that you need to extract the Customer ID from the Red Alert e-mail Transfer the Excel file to your local contact person of the customer survey Information about Red

Related Topics

Download this presentation From Below

"C / D customer A / B customer Fill in" is the property of its rightful owner. Permission is granted to download and print the materials on this website for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.

Presentation Transcript

01
C / D customer A / B customer Fill in the columns A to F
Important: Note that you need to extract the Customer ID from the Red Alert e-mail
Transfer the Excel file to your local contact person of the customer survey Information about Red Alert definition, process overview and use of Excel templates Red alert approach – Sales representative information slide (1) What is a Red Alert? (2) Processing of Red Alerts after automated notification (4) When to contact different customer groups? (3) Relevant questions for customer interview What are your reasons for the negative assessment? (NPS question) How can we keep you as our customer?
… (5) How to use the Excel template? ~ 1-2 working days ~ 3-4 working days ! Red
Alert 1 10 2 3 4 5 6 7 8 9 Red alerts Cancellation almost a certainty
Will spread negative opinions to others How likely is it that you would recommend [our company] to a colleague or business partner? Please answer on a scale from "very unlikely" to "very likely". very likely very unlikely 1 2 3 Preparation of customer interview Execution of customer interview Documentation of customer interview Return the Excel file to local responsible Use provided information Telephone Excel E-mail 4<br>