CPP COOP Communication and Notification Processes

Transcript:CPP COOP Communication and Notification Processes:
CPP COOP Communication and Notification Processes February 20, 2014 “A Prepared Marylander Creates a Resilient Maryland” 1 We will start momentarily… CPP COOP Communication and Notification Processes February 20, 2014 “A Prepared Marylander Creates a Resilient Maryland” 2 Session participants will remain muted Type questions in “Questions Pane” Feedback survey Audio problems? http://bit.ly/AudioHelp Recorded, will be available over MEPP 3 Webinar Introductions Background & Definitions Review Processes Communications & Essential Functions Technology Business Practices Communications Plan Conclusion Contact Information Outline 4 At this point in the presentation you should be able to hear the presenter speaking. Should you experience audio problems please visit http://bit.ly/AudioHelp Presenters: Preeti Emrick & Marissa Clark, University of Maryland Center for Health and Homeland Security About CHHS: Created after 9/11 attacks To bolster UMB’s work related to homeland security Works with emergency managers and responders in the private sector & all levels of government Develops plans, policies, and strategies Enhance & ensure public safety during natural disasters or man-made catastrophes Introductions 5 Communications planning crucial to COOP planning Two Major Elements of Communications: Technology - Devices that channel & facilitate communication; should be accessible, secure, and redundant Interoperability - Ability of a system or product to work with other systems or products without special effort on the part of the user Business Practices - Comprehensive office policies that foster and promote effective and timely communication before/during/after an emergency Communications 6 Review Critical Communication Processes Initiation (Who, Where, How, etc.) Receipt (Who, Where, How, etc.) Desired Outcome Review Processes 7 Identify Communication Requirements and Equipment Location Urban or Rural Internal or External Fixed or Mobile Type Two-way (2 people or conference call) One-way Don’t forget alternate facility locations and mobile, in-transit capabilities for senior leadership Review Processes (cont’d) 8 Communications systems should be able to: Operate: At an alternate facility within 12 hours, and for up to 30 days At a capability commensurate with an agency’s essential functions, data, and systems In situations with and without warning Communicate with: COOP Planning Team, agency leadership & management, essential personnel, & other employees Clients, stakeholders, vendors, & emergency personnel Communications and Essential Functions 9 For each essential function, consider which of the following systems are used: Communications and Essential Functions: Technology 10 Identify key information for every communication service provided, including: Current provider Services provided Special/emergency services provided or available Communications and Essential Functions: Technology (cont’d) 11 Identify alternative